Feral Heart

Help & Guidance => Game Help => Topic started by: SparksRoyale on February 16, 2018, 05:46:07 pm

Title: CANT CONNECT TO MAP SERVER! *RESOLVED*
Post by: SparksRoyale on February 16, 2018, 05:46:07 pm
My Feral Heart wont connect to the map server and there's only 240 people online right now. Can someone help please? I've looked at my router and its perfectly connected, I've rebooted my computer, several times.
Title: Re: CANT CONNECT TO MAP SERVER!
Post by: Valar.Morghulis on February 16, 2018, 05:47:28 pm
Are you using the login page and keeping the browser open?
Also try using a different browser when logging in

 
Quote
-Disable any proxies you might have on your web browser
-Use a different Web Browser to login to the Play Game Tab
-Use a mobile device to connect to the Play Game Tab
-Run FH as administrator by right clicking on the application and choosing "Run as Administrator"

Also, another thing to keep in mind is that if your account was inactive for more than 18 months, meaning that for a consecutive 18 months you did not log in to the game, the server may have cleared your account. In that case, you would have to make a new account when registration opens again.
Title: Re: CANT CONNECT TO MAP SERVER!
Post by: SenseiRei on February 16, 2018, 05:57:35 pm
Are you using the login page and keeping the browser open?
Also try using a different browser when logging in

 
Quote
-Disable any proxies you might have on your web browser
-Use a different Web Browser to login to the Play Game Tab
-Use a mobile device to connect to the Play Game Tab
-Run FH as administrator by right clicking on the application and choosing "Run as Administrator"

Also, another thing to keep in mind is that if your account was inactive for more than 18 months, meaning that for a consecutive 18 months you did not log in to the game, the server may have cleared your account. In that case, you would have to make a new account when registration opens again.


1. Keeping those open
2. I'm using the same browser as i always use so why would there be sudden changes?
3. I did as your previous quote applied and still won't work.
Title: Re: CANT CONNECT TO MAP SERVER!
Post by: SparksRoyale on February 16, 2018, 06:03:04 pm
Apparently all my friends who are trying to connect to Cherika Valley are having the same issues...
Title: Re: CANT CONNECT TO MAP SERVER!
Post by: SenseiRei on February 16, 2018, 06:03:47 pm
hmm... cherika you say?
Title: Re: CANT CONNECT TO MAP SERVER!
Post by: Valar.Morghulis on February 16, 2018, 06:03:56 pm
Are you using the login page and keeping the browser open?
Also try using a different browser when logging in

 
Quote
-Disable any proxies you might have on your web browser
-Use a different Web Browser to login to the Play Game Tab
-Use a mobile device to connect to the Play Game Tab
-Run FH as administrator by right clicking on the application and choosing "Run as Administrator"

Also, another thing to keep in mind is that if your account was inactive for more than 18 months, meaning that for a consecutive 18 months you did not log in to the game, the server may have cleared your account. In that case, you would have to make a new account when registration opens again.


1. Keeping those open
2. I'm using the same browser as i always use so why would there be sudden changes?
3. I did as your previous quote applied and still won't work.


Well try changing browsers for once, If you have any others installed. It happened to me before, I always use Chrome and all of the sudden it stopped working so I had to switch to Internet Explorer. A bit later It started working again tho so I switched back to Chrome.
Also sometimes it takes more than 2 minutes to fully connect to the game, try and keep the game open and refresh every now and then to see if it will work.

Quote
List of things to check:
1. Wrong username or Password?
2. Do you have the most recent patch?
3. Check so there's no security software blocking the game.
4. Make sure that you've a solid internet connection.
5. Be sure you have the log-in page open and running in the background.
Title: Re: CANT CONNECT TO MAP SERVER!
Post by: Valar.Morghulis on February 16, 2018, 06:04:42 pm
Apparently all my friends who are trying to connect to Cherika Valley are having the same issues...

Tell them to go to FH Forum and go to User Panel and just 'go home' on the characters that they're having problems with. It might be a server issue.
Title: Re: CANT CONNECT TO MAP SERVER!
Post by: G4RG0YLE on February 16, 2018, 06:05:57 pm
Then it could be a server issue with the map itself.
I would notify a Staff member via PM of your issue - or leave this thread open for them to read and inform eachother of, which will then lead to the Server Host, Razmirz, to fix the issue.
If you'd like to play on a character you've gotten stuck in the Valley because of this server problem, try the 'Go Home' option in the User Panel and then try logging in.
Title: Re: CANT CONNECT TO MAP SERVER!
Post by: SenseiRei on February 16, 2018, 06:12:56 pm
okay were gonna need to bring staff in here. i just did a return home to go to Cherika manually and there is indeed issue going there. i asked others outside of cherika. lot of others think they're sure they can get in. but i think they're really unsure, considering how soon this problem popped up.

All the other servers are in service. so its possible whoever is hosting the server maps, i dunno, could've accidentally trashed the map file or something. (I've tested this theory before with a map i exported and shared to another computer)
Title: Re: CANT CONNECT TO MAP SERVER!
Post by: Kuri on February 16, 2018, 07:02:34 pm
Eastern pass is down too BTW
Title: Re: CANT CONNECT TO MAP SERVER!
Post by: SenseiRei on February 16, 2018, 07:10:44 pm
uh oh... now eastern pass too? Okay we really need staff to get on top of this ASAP
Title: Re: CANT CONNECT TO MAP SERVER!
Post by: Ellen11v on February 16, 2018, 08:41:39 pm
Maybe they're trying to get the new update on with all the new maps? Maybe the staff have changed Cherika Valley and so on. Who knows?
Don't panic, I'm sure the problem will be over soon. <3 I rely my heart on the staff team~

But let's try and PM a mod, to get questions answered :3
Title: Re: CANT CONNECT TO MAP SERVER!
Post by: SenseiRei on February 16, 2018, 08:56:16 pm
Sent one to The global moderator an hour ago with link. And in asking of the host.
Title: Re: CANT CONNECT TO MAP SERVER!
Post by: Melon on February 16, 2018, 09:03:22 pm
The server has been down before, and it just does it either from overwork or something else.

They could be adding the new map, or they are trying to fix it.

Since FeralHeart is either hosted on an computer or an server host, it's most likely an part of it is down.
Title: Re: CANT CONNECT TO MAP SERVER!
Post by: Morgra on February 16, 2018, 09:05:06 pm
We are now aware of the issue and will do our best to get it sorted out as soon as possible.

Currently, only Cherika Valley and Eastern Pass are the maps that are down
If need be, reset your characters' homes that are stuck in the User Panel > here < (https://feral-heart.com/index.php?option=com_wrapper&view=wrapper&Itemid=55)
 
Title: Re: CANT CONNECT TO MAP SERVER!
Post by: Ellen11v on February 16, 2018, 09:11:00 pm
We are now aware of the issue and will do our best to get it sorted out as soon as possible.

Currently, only Cherika Valley and Eastern Pass are the maps that are down
If need be, reset your characters' homes that are stuck in the User Panel > here < (https://feral-heart.com/index.php?option=com_wrapper&view=wrapper&Itemid=55)
 
Thank you for this. <3
Title: Re: CANT CONNECT TO MAP SERVER!
Post by: SenseiRei on February 16, 2018, 09:12:46 pm
Thanks for the message of hope Morgra!
Title: Re: CANT CONNECT TO MAP SERVER!
Post by: Warriorstrike on February 16, 2018, 11:43:08 pm
The maps should be restored now, friends. c: If you're still experiencing troubles, let us know.~
Title: Re: CANT CONNECT TO MAP SERVER!
Post by: SenseiRei on February 17, 2018, 12:02:33 am
Yay!