Feral Heart

Help & Guidance => Game Help => Topic started by: Envya on December 02, 2018, 08:03:41 pm

Title: Can't logged
Post by: Envya on December 02, 2018, 08:03:41 pm
Hey, I have not played very long, almost a few years. I decided to come back. The problem is that I can not log in to the game. The server does not connect me.I changed my login in the profile panel from Redocha to Envya, but server still do not want to connect me.
Title: Re: Can't logged
Post by: Notorious. on December 02, 2018, 08:10:35 pm
Hey!

The last time I checked, accounts that have not been logged into for over 18 months are automatically deleted to prevent the servers from clogging or whatnot. So the only other option that's left for you is to create a whole new account. Hope this helps! ^^
Title: Re: Can't logged
Post by: Azurain on December 02, 2018, 08:11:42 pm
Hi there! Glad to see you back! Are you logging into the Play Game (https://feral-heart.com/login/index.php) tab? Be sure to sign in and leave it running behind the game window!

P.S. to Notorious: They still have their account if they're on the forums. xD
Title: Re: Can't logged
Post by: Envya on December 02, 2018, 08:17:02 pm
I tried to set up an account on offical page FH, but it says an error - "
Oops Somthing went wrong.
Please go back and try again"

And....
I read my earlier post on the forum, it turned out that I have to go to FH/login, I did it, it connected me in the game, but I have a white background and I can create a character - but I can not play it. (Pst.. sorry for my english <3 )


@up
Yes, I do it. But I cant play still. :(
On the official website I have logged in normally and I have my characters


(https://i.imgur.com/amLUU07.jpg)



Oh I tried reset account and I deleted my all characters.... stupid me.
Title: Re: Can't logged
Post by: Notorious. on December 02, 2018, 08:22:19 pm
Quote from: Azura on December 02, 2018, 08:11:42 pm
Hi there! Glad to see you back! Are you logging into the Play Game (https://feral-heart.com/login/index.php) tab? Be sure to sign in and leave it running behind the game window!

P.S. to Notorious: They still have their account if they're on the forums. xD

whOP my bad pff cx

Quote from: Envya on December 02, 2018, 08:17:02 pm
I tried to set up an account on offical page FH, but it says an error - "
Oops Somthing went wrong.
Please go back and try again"


And....
I read my earlier post on the forum, it turned out that I have to go to FH/login, I did it, it connected me in the game, but I have a white background and I can create a character - but I can not play it. (Pst.. sorry for my english <3 )


@up
Yes, I do it. But I cant play still. :(
On the official website I have logged in normally and I have my characters


(https://i.imgur.com/amLUU07.jpg)



It's normal to get a white background like that since I have the same thing. You should go ahead and customize your character or just name it "test" to see if you and get past the loading screen after you hit "Play" on your character.

If you're still confused, click the "V" tab at the top right and then there should be an option to click "Ok" at the bottom to register your character. From there you can click "Play" to play the game using that character.
Title: Re: Can't logged
Post by: Envya on December 02, 2018, 08:32:55 pm
Ok, work, thank you very much <3
I've been playing this game since I was 10? I do not remember, but now I have 20 and I will gladly see what has changed. ^^
Title: Re: Can't logged
Post by: Notorious. on December 02, 2018, 08:41:15 pm
Quote from: Envya on December 02, 2018, 08:32:55 pm
Ok, work, thank you very much <3
I've been playing this game since I was 10? I do not remember, but now I have 20 and I will gladly see what has changed. ^^

Glad to hear we were able to help! Have fun exploring! <3
Title: Re: Can't logged
Post by: G4RG0YLE on December 03, 2018, 09:47:26 am
Locking this as the issue has been resolved.