Feral Heart

Help & Guidance => Game Help => Topic started by: MeikoMoon on January 28, 2019, 08:59:44 pm

Title: failed to connect to front server
Post by: MeikoMoon on January 28, 2019, 08:59:44 pm

I've been trying to play for 10 minutes, but this error still appears.

Title: Re: failed to connect to front server
Post by: AlphaEclipse on January 28, 2019, 09:06:02 pm

Hello, MeikoMoon, are you staying logged in here? https://feral-heart.com/login/index.php Make sure you keep that link open in order to connect to the server.

If you already have that link open and still are having issues, do you normally have connectivity problems? What antivirus program(s) do you have on your computer?

edit: typo

Title: Re: failed to connect to front server
Post by: MeikoMoon on January 28, 2019, 09:13:57 pm

Yes
But the problem continues, I deactivated antivirus, but I can not connect.

Title: Re: failed to connect to front server
Post by: Insoholic on January 28, 2019, 09:30:32 pm

• Test to make sure that your IP matches up.
  
  Quote from:

  Go to https://feral-heart.com/myip/ (https://feral-heart.com/myip/) and that will show you the IP address that you're connecting to the panel with.
  Then, download www.feral-heart.com/myip.zip (http://www.feral-heart.com/myip.zip) and run it. When it's complete, see what IP address it gives to you and check if it matches with the first IP address. They must match! If they don't, you're probably using a proxy and you have to disable it. Do not post that IP address anywhere!
• If you're using a laptop, try placing yourself closer to the modem, as this might give you a stronger signal.
• Do not run the browser in incognito/private browsing mode and make sure you have cookies enabled.
• Disable any proxy settings you might have enabled.
• Make sure there's no security software blocking the game.
  
  Quote from:

  Open up your Control Panel, located in the Start menu. Depending on which Operating system you use and which layout, it might look differently. But Windows firewall should be in the category "security," or just find the text, "Windows firewall" or "Allow a program through windows firewall". This should take you to the correct place.
  
  Once there you'll get a new window with a list of programs. Try to locate FeralHeart.exe in there and add it to exceptions by marking the checkbox. If you can't find it, and the game to the list by yourself by pressing "add program."
• You can also try logging into the "Play Game" tab from a mobile device.

Title: Re: failed to connect to front server
Post by: PocketMutt on January 28, 2019, 09:36:59 pm

Moving this over to Game Help. Hopefully what MoonlitSage suggested will help with your issue !