Hello!
What exactly is going on so we can help you better? c:
Okay! It sounds like the character location might be bugged. Sometimes this happens. Try going to your user panel and resetting that specific characters home. I will tell you how to do this.
Download > User Panel (in the top right) > Login
Where it says 'Character Reset' go to the character that is having issues and click 'Reset Home'.
Let us know! c: