Help & Guidance => Game Help => Topic started by: Elizabeth on April 09, 2020, 05:43:00 pm
Title: New .exe, but now Play Game won't let me log in???
Post by: Elizabeth on April 09, 2020, 05:43:00 pm
The new .exe downloaded just fine for me but now when I go to log into Play Game it simply doesn't log me in.
I put in my password and username like normal and when I click "login" it just kind of blinks and then shows me the blank boxes again, like I failed my login. I don't wanna try anymore for fear of getting locked out. Anyone else experiencing this problem???
Edit: Just wanted to mention that I am absolutely entering my credentials in correctly. I logged just fine into the website and the forum and its working fine. However, I am still experiencing issues when I try to log into Play Game. Edit 2: I used a different browser. Still not working.
Title: Re: New .exe, but now Play Game won't let me log in???
Post by: LadySigyn on April 10, 2020, 08:43:12 am
Have you attempted to change your password?
Title: Re: New .exe, but now Play Game won't let me log in???
Post by: Elizabeth on April 10, 2020, 07:11:55 pm
I haven't because it didn't make very much sense to me to change it if I can still log into the website. I tried to login today and its doing the same thing.
Edit: Just tried to change my password. Same thing still happens. No change. Edit2: Changed username. Still no change.
Title: Re: New .exe, but now Play Game won't let me log in???
Post by: venanix on April 11, 2020, 03:20:47 am
hey! sorry to pop into this thread/if that's not allowed- but a friend of mine is having a very similar issue.
he's tried using different browsers, retyping his user and password, downloading/using a VPN, clearing a cache, etc. but the screen just reloads and doesn't take him to the actual log-in screen. ~24 hours ago everything was working fine, but just today it's started acting up.
Title: Re: New .exe, but now Play Game won't let me log in???
Post by: LadySigyn on April 11, 2020, 09:01:32 am
Could be a glitch in the system if it's happening to multiple people. I'd suggest contacting a staffer for the issue, not sure exactly what else to recommend.
Title: Re: New .exe, but now Play Game won't let me log in???
Post by: Truths on April 11, 2020, 05:39:05 pm
This is also happening to me! The username and password text fields clear themselves once I hit enter. I've tried this with my spare account and I get the same result.
Edit: This has happened on more than one account and on more than one device, as well as when using a VPN
Title: Re: New .exe, but now Play Game won't let me log in???
Post by: Dark_heart on April 11, 2020, 08:36:28 pm
I havn't this problem. In my opinion you should contact with staff. But sometimes, before server problems, i had these problems too. But after a while they passed by themselves.
Title: Re: New .exe, but now Play Game won't let me log in???
Post by: Zethany on April 13, 2020, 06:51:00 pm
I'm extremely relieved others have been experiencing this issue as well and its not some crazy issue that's exclusive to me. Thanks to a very helpful user in the Discord, I have come to a conclusion that might not sound all that assuring but I can confirm that it has worked for me.
Wait a couple of days. At most, a week. I didn't touch my FH account for two whole days and the problem is magically fixed, somehow. This is my solution, so it may not be the end-all solve for everyone. However, I could give this a shot. If the problem persists after waiting for a couple of days, I would definitely contact staff. I have no idea what causes this issue but this is the solution, for me at least.
Title: Re: New .exe, but now Play Game won't let me log in???
Post by: VortexAlive on April 13, 2020, 07:02:14 pm