Feral Heart

Help & Guidance => Game Help => Topic started by: IsabellaOrion on August 19, 2020, 06:33:03 am

Title: Old account
Post by: IsabellaOrion on August 19, 2020, 06:33:03 am

Hellooo

I used to have an account on FH when I was a kid. Its been years since I logged in and have since lost the password. I dont know if my account even exists anymore. I cannot recover the password because there was either no email attached to it or the email is no longer in service.  Basically, I need help getting into my childhood account if it is even possible. Any help would be appreciated!

Title: Re: Old account
Post by: LadySigyn on August 19, 2020, 12:47:03 pm

Hallo there! Welcome back to FH.

Would you happen to know the name of your old account?

Title: Re: Old account
Post by: G4RG0YLE on August 19, 2020, 02:04:31 pm

It could be that years of inactivity has eventually led for the account to be deleted, unfortunately.
I believe the inactivity is... 5+ years? Could be less, though.

Title: Re: Old account
Post by: IsabellaOrion on August 19, 2020, 06:01:56 pm

The name was Sparrow-Feather

Title: Re: Old account
Post by: LadySigyn on August 20, 2020, 11:57:43 am

Quote from: IsabellaOrion on August 19, 2020, 06:01:56 pm

The name was Sparrow-Feather

Unfortunately there is currently no account with that name. Accounts are deleted after 18 months of inactivity as the server automatically purges inactive accounts to make space for new ones. I'd say this is what's happened if you haven't been active on that account in the past 18 month. I apologize for this inconvenience.

I'll lock this up now as the issue has been indentified. If you have any concerns or such, feel free to PM me.~