Feral Heart

Help & Rules => Help => Game Help => Topic started by: NorthWinds on October 14, 2018, 05:39:32 am

Title: Can't connect to front server?
Post by: NorthWinds on October 14, 2018, 05:39:32 am
I've been trying for hours to play FH, but I keep getting the same problem.
I searched for similar problems but they were all resolved, and those processes didn't work for me. :(

Also, I do have the login page open and maximized when I start the game.
But when I try to login to the game itself, it keeps doing this:

(https://img00.deviantart.net/f1ec/i/2018/286/d/4/screenshot__15__by_northwlnds-dcpdwid.png)
Title: Re: Can't connect to front server?
Post by: Esarosa on October 14, 2018, 05:44:53 am
Hello! This is quite common. There are a few things to try if you haven't already:

1.) How is your internet speeds?
2.) You can try logging on with another browser if you haven't already.
3.) Be sure to also disable any proxies on your browser, these can mess with it.
Title: Re: Can't connect to front server?
Post by: NorthWinds on October 14, 2018, 05:52:34 am
Hello! This is quite common. There are a few things to try if you haven't already:

1.) How is your internet speeds?
2.) You can try logging on with another browser if you haven't already.
3.) Be sure to also disable any proxies on your browser, these can mess with it.

My internet speeds are quite normal, everything else runs at optimal speed anyway.
I've tried my other browsers too, and nothing has changed there. Also, what's a proxy?
Title: Re: Can't connect to front server?
Post by: PocketMutt on October 14, 2018, 06:02:08 am
Could you list the different solutions you attempted ? I'm not sure what you have and haven't tried but you can try checking to see if your firewall is blocking anything. Also, (as Esarosa mentioned) you might have a proxy that is causing connection issue. If you're unsure that you have a proxy running you can follow these steps to find out:

1. Go to https://feral-heart.com/myip/
This will show you the IP address that you're connecting to the panel with.
2. Then, download this: http://www.feral-heart.com/myip.zip
Go ahead and run it and see if the IP address it gives you matches with the one from before.
3. If these two do not match then you are probably running a proxy in your browser and you will need to disable it.

Edit: A proxy acts as a third party and makes the IP address of your browser different from the IP address that is connecting to the game client. It is primarily used as a tool to help protect information.
Title: Re: Can't connect to front server?
Post by: NorthWinds on October 14, 2018, 06:30:22 am
Could you list the different solutions you attempted ? I'm not sure what you have and haven't tried but you can try checking to see if your firewall is blocking anything. Also, (as Esarosa mentioned) you might have a proxy that is causing connection issue. If you're unsure that you have a proxy running you can follow these steps to find out:

1. Go to https://feral-heart.com/myip/
This will show you the IP address that you're connecting to the panel with.
2. Then, download this: http://www.feral-heart.com/myip.zip
Go ahead and run it and see if the IP address it gives you matches with the one from before.
3. If these two do not match then you are probably running a proxy in your browser and you will need to disable it.

Edit: A proxy acts as a third party and makes the IP address of your browser different from the IP address that is connecting to the game client. It is primarily used as a tool to help protect information.
So far I've tried changing browsers, logging out/in, checking my network speeds, turning off all ad/content blockers, and refreshing the login page and game login. Nothing's worked yet.

Okay, so I tried what you said, and the two IPs are different. How do I go about disabling the proxy? I don't even know how one was enabled in the first place?
Title: Re: Can't connect to front server?
Post by: PocketMutt on October 14, 2018, 07:26:39 am
So far I've tried changing browsers, logging out/in, checking my network speeds, turning off all ad/content blockers, and refreshing the login page and game login. Nothing's worked yet.

Okay, so I tried what you said, and the two IPs are different. How do I go about disabling the proxy? I don't even know how one was enabled in the first place?

It depends on the browser you are using so here's a link that goes through how to disable a proxy with different browsers:
https://www.enigmasoftware.com/how-to-disable-proxy-settings-browser/

Let me know if this helps !
Title: Re: Can't connect to front server?
Post by: NorthWinds on October 14, 2018, 07:35:13 am
So far I've tried changing browsers, logging out/in, checking my network speeds, turning off all ad/content blockers, and refreshing the login page and game login. Nothing's worked yet.

Okay, so I tried what you said, and the two IPs are different. How do I go about disabling the proxy? I don't even know how one was enabled in the first place?

It depends on the browser you are using so here's a link that goes through how to disable a proxy with different browsers:
https://www.enigmasoftware.com/how-to-disable-proxy-settings-browser/

Let me know if this helps !
Hmm..I use Chrome, and it says there is no proxy enabled by default, or at all.
Title: Re: Can't connect to front server?
Post by: Calvary on October 14, 2018, 06:09:15 pm
If you can, try enabling the proxy, and then disable it.

After that, if you could, try restarting your router and then log into the game.
I'm not sure if it'll work, but it is worth a try!

If not, I will try and find more solutions.
Title: Re: Can't connect to front server?
Post by: NorthWinds on October 14, 2018, 07:03:11 pm
If you can, try enabling the proxy, and then disable it.

After that, if you could, try restarting your router and then log into the game.
I'm not sure if it'll work, but it is worth a try!

If not, I will try and find more solutions.
I tried it and still got the same result. Do you think the type of internet I'm using is the problem? I'm currently trying to play on my mobile hotspot (which I'm sure is supposed to work the same?)
Title: Re: Can't connect to front server?
Post by: Esarosa on October 14, 2018, 07:07:10 pm
I tried it and still got the same result. Do you think the type of internet I'm using is the problem? I'm currently trying to play on my mobile hotspot (which I'm sure is supposed to work the same?)

Popping in here --

I do know mobile hotspots do not have the same strength per say as an actual router, and that can be the cause of failing to connect to the front server. I also believe the log in page has to be open on the same device that is running your game as well though I could be wrong.
Title: Re: Can't connect to front server?
Post by: WolfQueen on October 14, 2018, 07:27:50 pm
connecting with a moblie hotspot might not be working because the kind of ip address on the hotspot and what is assigned to the computer do not match. this is kind of like a proxy. hotspots do work for some people but the connection is volatile.

connect to a wi-fi router instead if you can.
Title: Re: Can't connect to front server?
Post by: NorthWinds on October 14, 2018, 08:05:28 pm
I tried it and still got the same result. Do you think the type of internet I'm using is the problem? I'm currently trying to play on my mobile hotspot (which I'm sure is supposed to work the same?)

Popping in here --

I do know mobile hotspots do not have the same strength per say as an actual router, and that can be the cause of failing to connect to the front server. I also believe the log in page has to be open on the same device that is running your game as well though I could be wrong.
Oh, so my hotspot is probably the cause? Since it's my only means of internet, I'm hoping that's not the case! Then I won't be able to play FH at all.
Title: Re: Can't connect to front server?
Post by: Flurr on October 14, 2018, 08:15:30 pm
Hello, North! My best suggestion would be to look here. It should help connection issues you may be having, hoping the best it works out for you!

--> https://feral-heart.com/smf/index.php?topic=10423.msg144690#msg144690
Title: Re: Can't connect to front server?
Post by: Calvary on October 14, 2018, 08:20:11 pm
It likely is the hotspot unfortunately! Hotspots work very poorly in terms of connecting, especially to the login page.

Sometimes when my internet is down I use my phone hotspot to do other things, and unfortunately FH isn't one of them. It won't let me connect to the front server, let alone let me log into the login page. If this is all you have, what I would try doing is going to Best Buy or some place near you, and ask them if they have any routers or modems and tell them your situation. They'll know how to deal with it and give you a few options.

There are some routers that are like a 'hotspot' but with a stronger connection that work just as well as any internet service router.
Title: Re: Can't connect to front server?
Post by: NorthWinds on October 14, 2018, 08:36:41 pm
Alright, thank you everyone for the help! I'm going to take your advice and see what my local tech company can do, and in the meantime stick to just browsing the forums. ^^
I really appreciate you all trying to help me fix the problem in the meantime!
Title: Re: Can't connect to front server?
Post by: Calvary on October 14, 2018, 08:54:57 pm
I wish you luck, North! Let us know what happens and keep us updated. <3
Title: Re: Can't connect to front server?
Post by: Kuri on October 15, 2018, 05:57:37 am
I don't know how elite you are but if you can run the IP tester at https://feral-heart.com/smf/index.php?topic=59711.msg820865#msg820865 then spoof your IP browser using methods to match the one on there you'd be pretty much free to roam as you please.
Title: Re: Can't connect to front server?
Post by: NorthWinds on October 15, 2018, 05:55:18 pm
I don't know how elite you are but if you can run the IP tester at https://feral-heart.com/smf/index.php?topic=59711.msg820865#msg820865 then spoof your IP browser using methods to match the one on there you'd be pretty much free to roam as you please.
I'd unfortunately have no idea how to do that. But thank you for the help! It seems I just won't be able to play via hotspot. Since the only way I know of changing IP is with VPN, and I'd rather not go that route.