Game help

[Alhiano]

Good evening / good morning .. I'd like to help because for updating FERALHEART I'm a bit lost .. I know how we can do to keep our characters or maps and other .. And then when I try connect it to me wrote me 'banished'
Please help me.. 

[Reaper]

Im not sure if you're on the older game, or the new updated game, but make sure you downloaded the updated one using utorrent http://www.utorrent.com/intl/en/