Sorry it took me so long to reply!
And thank you for the help but sadly nothing has changed- although I did find something that was strange, though I cant export the preset to my account it allows me to do so on my sisters account, xXTwilightMistXx, My username is *Wonderland* and everyone without the '*' in their names also managed to use the preset, do you think it has something to do with that? and if so am I able to change my username some how?