Author Topic: Cannot log into the user panel or play game tab! Help!  (Read 898 times)

Offline SlowMoChlo

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Cannot log into the user panel or play game tab! Help!
« on: February 02, 2021, 04:34:54 pm »
So this problem started yesterday.
I cannot log into the user panel or the play game tab on the FH site. When I do this, it just refreshes the page. I do not get an error message either. I am definitely typing my password correctly, but I did test out a random combination, and it does the same thing. I don't think it'll be a connection issue, as I can connect to other sites just fine. If you have any other ideas, please let me know! Been about 24hrs since I first recognised the issue. Thanks in advance. (:
I have tried:
- Using a different browser
- Going incognito mode
- Clearing cookies & browsing data etc
- Trying a different device e.g. my mobile
- Disconnecting and reconnecting to the internet
- Turning off the device


Chloe<3

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Re: Cannot log into the user panel or play game tab! Help!
« Reply #1 on: February 02, 2021, 06:21:15 pm »
This is really odd. I may not be any professional help, but I have looked up some resources. Just as you listed above, other users have listed as well, which makes this strange.

Hmm...The only suggestion I can say is trying restarting/changing your password and see if that would work for the play tab?

Good luck. c;

Offline SlowMoChlo

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Re: Cannot log into the user panel or play game tab! Help!
« Reply #2 on: February 02, 2021, 07:17:24 pm »
Just tried that. Unfortunately no difference. :(
Chloe<3

Offline Adelphotes

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Re: Cannot log into the user panel or play game tab! Help!
« Reply #3 on: February 03, 2021, 09:26:25 am »
I would try contacting a Member of Staff and seeing what can be done from their end.
Sometimes they can find & fix the issue on your behalf, or if it's out of your control.