I believe many have reached a point where they're beyond "being civil," because there are still no answers. There is still zero justification for anything that has happened. A lot of users, like myself, are just wanting some sort of explanation, some sort of open communication! Yes, we're all frustrated. Yes, we're all human and acting out of annoyance. Like y'all, I can only say it so many times as respectfully as I can manage: we need communication and answers.
There's a sort of giant wall up. You're seeing it from your perspective, and we're seeing it from ours. So that needs to be broken down!