To comment on the issues with password/e-mail requesting, I would suspect that its fair to say that those options aren't the most reliable at the moment. I checked with Razmirz a while ago to see if something might be up in relation to requesting for password changes and having issues connecting with the game/forum, and he said that it could very well be possible. Much of the renovations for the website can affect user gameplay, as well, and while I cannot specifically confirm this, it's safe to assume that we're having some issues there, as well. We're working on getting this fixed, and we'll keep you updated once we've come to this part of the website changes.
I checked your account in our database, and there does appear to be a user with this name. When we updated the website, we cleared out all inactive or accounts that hadn't been used in quite a long time, so if you haven't used the Charmly account on the forum for a while, this could be why you're having an issue logging in (it shows that you've never logged onto the site with the Charmly account.) The reason you're still able to log into the game is likely because you have logged into the game recently- just not the forum. Another possible reason could be that you never activated the account. Sometimes, you can still play on the game itself without having the account activated, and so if you've never activated this alternate account, it may not be registering as an active account to use on the forum.
Hopefully this answers a few of your questions. c:
