Unfortunately, some of our recovery systems (including the one that assists with changing your password) isn't functioning properly, but hopefully, once we are able to open up the new Registration and fix the issues with the recovery systems, she should be able to change her password again. The issue your friend may be having might not have anything to do with the password, however. If you don't mind my asking, what is your friend's username? I may be able to check our database to see if there is anything odd there.