Author Topic: Cant login  (Read 524 times)

Offline ligitfoxy123

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Cant login
« on: February 24, 2019, 08:07:29 pm »
Im on https://feral-heart.com/login/index.php but i still cant login? Im kinda stuck

Offline Astraea

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Re: Cant login
« Reply #1 on: February 24, 2019, 08:19:08 pm »
Hello!

Are you keeping it open for a few moments before attempting to login? You must also always have the screen open in the background while playing. I would also check your internet and see how that is doing. Lastly - do you have the latest patch? You must have the latest patch before attempting to login! It can be found here, if not.

I do suggest taking a peek at The BIG help thread for further assistance if you cannot find the problem as it has lots of solutions to common problems. That can be found here and I have linked it to your specific problem for you. ^^
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Re: Cant login
« Reply #2 on: February 24, 2019, 08:22:37 pm »
Just to make sure, you installed FeralHeart.exe right? Some people log into the play game tab thinking that the application will pop up on its. c'x

If you did install FH, double check that you're typing in your account details carefully. If not, the download to it is here. Also make sure your caps lock isn't on when typing in your password.

Another thing you can do is check your firewall if it's blocking FH. Here's how to do that.
Quote
Is the computer allowing FeralHeart to connect to the internet?
Games like these needs to be able to connect to the internet, but sometimes Windows doesn't know if the game/application can be trusted or it just skips, adding the game to exceptions. If you aren't able to log on the game, this might be your issue.

Open up your Control Panel, located in the Start menu. Depending on which Operating system you use and which layout, it might look differently. But Windows firewall should be in the category "security," or just find the text, "Windows firewall" or "Allow a program through windows firewall". This should take you to the correct place.

Once there you'll get a new window with a list of programs. Try to locate FeralHeart.exe in there and add it to exceptions by marking the checkbox. If you can't find it, and the game to the list by yourself by pressing "add program."

If you don't understand how to do this still, ask someone else to do this for you.

Sometimes there might be something else blocking the program from accessing the internet. A good example of these are some Antivirus programs. This can vary a lot as well. But check up if by any chance your virus program might be blocking Feralheart. And just not only by clicking the icon in the corner sayings, "nope!" Look in the advanced menus and preferences first. Only you can check this.

If that doesn't work, you should test to make sure your IP matches up. Here's how to do that:

Quote from:
Go to https://feral-heart.com/myip/ and that will show you the IP address that you're connecting to the panel with.
Then, download www.feral-heart.com/myip.zip and run it. When it's complete, see what IP address it gives to you and check if it matches with the first IP address. They must match! If they don't, you're probably using a proxy and you have to disable it. Do not post that IP address anywhere!

Try switching browsers (other than Internet Explorer) as well to see if it'll let you connect to the game.

You can also try logging into the play game tab using a mobile device.
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