My friends preset won't show up for me?

[duplosuper]

Hey there,
I have a little problem.
My friend made a preset for their character in a Roleplay of mine.
But the preset won't show up for me.

This is how their character shows up

and http://prntscr.com/cnefxm How my preset folder looks.
We have tried re-exporting it, redownloading it, restarting Feral-Heart multiple times.
As we don't have others download the preset yet, we do not know if it shows up for others

I hope someone can help us,
Thanks in advance c:

[Kynvuu]

I noticed that your friend's username is kitzat with a lowercase k, and in the exports folder it looks like the .fhp has an uppercase k. When your friend exports the preset they must type in their username exactly how it appears ingame, counting capital letters as well. Just ask your friend to type their username with a lowercase k before exporting and this should fix it. Hope this solves the issue! c:

[duplosuper]

I noticed that your friend's username is kitzat with a lowercase k, and in the exports folder it looks like the .fhp has an uppercase k. When your friend exports the preset they must type in their username exactly how it appears ingame, counting capital letters as well. Just ask your friend to type their username with a lowercase k before exporting and this should fix it. Hope this solves the issue! c:

thank you for your quick reply!
We just tried that. But it won't work unfortunatly :c

[D-ead7Dog]

Try having them re-upload the preset and try again.
Sometimes that's all you need.

[duplosuper]

well, I have her preset now.
Strange thing.... It started to show up when I downloaded a Markingpack :')

[D-ead7Dog]

well, I have her preset now.
Strange thing.... It started to show up when I downloaded a Markingpack :')

Then they might not have a preset on. XD

Either way I'm glad you got it fixed!

[Warriorstrike]

I will go ahead and lock this up since the problem appears to have been fixed.