I don't have a tendacy to post these sort of things, nevertheless even try to appear to agree with these sorts of things, but this? Taking away a chat, basically allowing a 3D-CHAT GAME to collapse upon it's self a bit, is what I could title the 'last straw' for several users.
Raz, you might of listed a few reasons for why this chat had been taken down, you might've listed a few advantages as well, but quite frankly, it won't cover up the terribly disadvantages. As many have mentioned before, it is pratically impossible to advertise for a roleplay now. In-fact, a low of people seemed to have joined a few on 'happy accident'. They were there, not looking for a roleplay, but then something caught their eye, and they were interested and joined. You might say this might improve 'socializing' in the game, but that's what I might as well just title as a 'lie'. This game, quite-frankly, isn't something where you'd most likely go around and chat with other users UNLESS you're in a chat such as general. That chat might as well of been the most important thing in FeralHeart, because it permitted communication, it didn't prevent it. And as far as the 'trouble makers' go? Those are normal, and you can't have a good community without them, quite honestly. By shutting General out, you have removed yet another pillar that holds this game up- perhaps two or three, actually. You don't have any idea on how much issues that this action has caused within the COMMUNITY. It might not be a big deal for you staff-members, and I do not mean to sound rude or selfish or whatever, but you don't TALK to the community anymore. We've been abandoned, really. And even those trolly things, what we would've considered as 'annoying' earlier, we miss it. We damn-well miss it, because that missing is like a part of us, as annoying as it might've been, ripped away.
Another thing, though. . as others might've have mentioned, of whom have you discussed this with? Did you ever think that, perhaps the community would be better at deciding what would be the best choice for this action? Evidently not, because you have lacked communication of any sort with us for quite some time. Yes, sometimes we don't care about little 'updates' or whatever, but sometimes simply the knowledge that something HAS been posted is sometimes sort of just 'reassuring'. We know that you're here, and we know that you're not going to pull any crap with us without our knowledge of it. Now, I realise that you're staff-members and all, and this is not directed towards all of you, no, not at all- but you can't let power go to your brain. You're like a king passing a law of some sort, I don't know- commending another citizen to death. If you ignore the other citizen's pleas, then they'll eventually revolt. I wouldn't call all these replies 'revolts', but a lot of people are dissapointed in this, and some are even considering (if they have not yet already) leaving.
Over-all, though, if you want to fix FeralHeart up, if you want to 'fix this community up', we don't have to be more socialable towards eachother. It's you lot that have to talk more to US. We want an input sometimes, and you don't ever neccesarily have to listen to us, but it's good to have our words out there, you know?