Did you get the help you needed? Exactly what Kuri said.
If you go to the home page, at the top right, it will say 'User Panel' click that and it will come up with a log in menu... log in and then it will pop up with your character list, find the name of the character you wish to reset and to the right of it should be the option to 'send home.'
After you click the 'send home' (aslong as you chose the right character name.) you should be all set!