Stuck on login screen...

[Pacuss]

Oi,


 so I just joined the FH community for once again today, I downloaded, installed FH and so I got into the game. I got connection lost error, so I went on the website and I noticed that I have to open a special link in a new tab to login into the game due to hackers, I think? So I did. Okay the website is working. Now I tried to login for once more, I got "Request accepted, sending login..." and I am pretty much stuck on it. And so the website re-loaded and I got error "Lost connection." I refreshed the login on the page, tried to login into the game but then I am stuck for a while on "Connecting to front server..." and the I got "Failed to connect to front server." AND so I did it over again billion times. Still not working. Any advices? And yes, I typed my account right and no I am not banned or aynthing.

[Preach]

Did you x out the tab after logging in the website? If so, you're supposed to keep the window up while you play the game.

[Pacuss]

What do you mean with the "x"? No I don't. As I said, I am keeping the website up and logining everytime.

[Preach]

Oh, um, i don't know.

As mentioned earlier in this thread, we have a new system in place to take care of the game and make it more secure. This requires users to open up a new tab on our site, login with their desired account and keep the browser open during the time they play the game. This tab is one of the new security measures, and as much as it might cause more hassle to play the game, we hope that all users understand the importance of having it there. Instructions on how to use it can be found below:

-Either use this link http://feral-heart.com/login/ or click "Play Game" in the right side of the site menu.

-Login to the account you wish to play on by providing the correct details.

-Give it a minute to connect and then launch your FH game client and login through there with the same account.

-Keep the tab and browser open during the whole time you play Feral-Heart.


Questions & Answers (Q&A)

Will I be able to sign in to multiple accounts at once?
You are able to sign into several accounts at once, however you might need to use different browsers to connect to more than one account at once. Download Firefox, Chrome, Opera or any other browser of your choice and run it in tandem.

It will not let me connect to the game, why?
If you're experiencing issues it could be how your browser is currently set up. We do not allow any proxies so please disable any proxy settings you might have enabled. Also do not run the browser in incognito/private browsing mode and have cookies enabled. If you still have issues feel free to try another web browser all together. Also do keep in mind that we do not let any banned users connect to the game

[Bawfle]

A thread was also made by Raz in the Game Help section which you can take a look at here:

Ok for those of you having problems and those of you who are just interested here is a quick rundown and some possible pitfalls when using the new login.

When you login to this page your "IP address" (the place your connecting from) is allowed to communicate with the game server. As the game server is not on the same node as the website it can take up to 60 seconds from point of login to being allowed to connect.

If you are getting thrown back to the login screen (and your sure your password is right) or just being left with a blank screen not receiving the message "You Must keep This Page Open While You Play". There are two possibilities firstly make sure you have cookies enabled if you can login on this site chances are the are enabled already. The second possibility is you may be banned right now, it currently doesn't show if you're banned and we are still investigating accounts.

There is a third thing that may happen when you try to login which is you get a message "no proxies here", I'll explain that in a moment.

Ok so lets assume your logged in. The page itself reloads every 50 seconds I didn't test with other browsers but I know on Firefox even if the tab is in the background and minimized it will always reload assuming your internet connection is maintained if your internet connection is poor you may want to install some sort of "tab reloading" addon these allow you to specify how often the page is reloaded and then the addon will continuously reload the page(a time of 25 seconds is wise if 50 is causing you trouble as then you have 2 chances to reload the page every minute). Essentially if the page isn't reloaded at least once every 60 seconds you will be logged out. The other possible problem is that what ever browser you choose to use is trying to be "to smart" some may ignore the reload request if the tab is not currently in view. If that's the case try another browser.

At this point you should have a stable link to the server. If you still cant connect I expect your using a proxy. Proxies are an anonymity tool. Not that anyone here should need to use one. Note that a proxy will not work on Feralheart so by having one setup your browser will end up with one IP and because Feralheart cant connect in the same way it will user your real IP. As the two IP's will be different you will not be able to connect. Simple advise here turn it off.

Now we've covered getting connected what might get you disconnected well trying to use the wrong username for one. And this accounts for anyone in your home. Say a sibling tries to get on there account without first logging into the site they will get you both kicked out. Or if you do something wrong in game obviously a moderator might remove you.

Typically though for a lot of users these sessions seem pretty dam stable. I can see there are some sessions that have been active for pretty much a day and that's not because the user is in game they just seem to have left the tab open.

Hopefully this clears things up

Raz

[Pacuss]

This did not helped me. lol. I did this already...?

[LordSuragaha]

So you have proxies disabled? If you're correctly following all the bits explained in the quotes above I don't see why it wouldn't work unless it's a problem with your own internet. Don't Rush through the above instructions and read it through carefully while checking your own settings. Often times users say something isn't working and it's an error on your part. Check your browser settings and if not try another browser.