help? banned before even actually log in

[creepycarpe]

Can anyone help me with this? I haven't got the chance to even create my character, I registered here and can't log in the game because apparently I've been banned - but how is that possible, why? I haven't done anything with the game yet, actually I tried to register here for so many months and now I can't play.
Is that a bug or something? I don't understand at all!

Screen:

[Hakumi]

Talking about bans on the forums / in-game is not allowed. You should PM a staff. ~

[PrettyReckless]

• Discussion on Bans and Reports
  You are prohibited to make a thread or mention in a post about being kicked and/or banned from ingame or on the forum. If you were kicked and/or banned, then it was for a reason. If you have a question about it, however, then you are referred to a moderator or an admin. As for reports, do not go and make a thread reporting a user. When you are reporting somebody, you are to send a private message to a moderator or an admin for them to handle it. Any threads discussing a kick/ban or reporting a user will be deleted upon sight.

Locking this due to reason above. Please send a PM to a staff member if you're facing an issue regarding a ban.