To make themselves more approachable, it would be nice for Staff to have a system where they will publish a thread (monthly or every few months, so not too on a regular basis incase it seems spammy) where they ask how players are doing in general. A checkup thread.
Now there's a little controversy with this regarding the Helpline thread that was made... I'll not mention it as I'm sure Staff are fully aware of how that went down etc. but we were told the thread would be revamped and posted again, not sure if this has been done or not but I recommend making this a task to be completed.
As well as this, in-game... TALK!!!
So many Staffers will just sit there and tab, occasionally glancing through Local chat to make sure everyone's behaving.
They'll sit there like a gargoyle (ha, my username) and never speak or engage with the community or, if they do, very few of the Staff did or do it. It usually took a user to approach them first to encourage their engagement.
I've only just woken up so I'll add to this post as well, later, while also editing my previous one as the Staff Division idea has been answered. Given the answers, I've got another idea to throw in.
