Every once in a while when I click the 'Start Game' button when I'm on my character it doesn't load for a long time then a message pops up saying 'Bad Token' I press the 'okay' button and it brings me back to the log in screen. So its not all that annoying for me, but my sister has more than 5 characters that she can't go on because they're bad tokens. Its annoying and we can't fix it. There's nothing wrong with our internet, the other characters work fine. We've re-downloaded the game many times and it's still not fixing. What does it mean? Can it be fixed?