What windows do you have? If you have windows 10, I hear many issues about this new update. If you keep trying to download it and it doesn't work, that seems weird. Do you get something coming up in the middle of your screen with the feralheart logo with it? It will not load if you don't pick an option. It looks like a white square. If that also doesn't work, try uninstalling it and reinstalling it again, because I do that and it works for me.