I cannot log into the game

[- Shingeki No Kyojin -]

okay, so i made this account, and it'll let me log into the site fine, but it will not let me log into the game.

it keeps telling me there is incorrect information, which i am ENTIRELY sure that it is in fact correct (i'm even looking at my confirmation email, which has my account information. i'm definitely typing everything in correctly), yet it still wont let me log into the game

this same thing happens 2 other times with the other accounts i have made. i cannot log onto either of them at all

and to be honest, this is making me quite angry. what could possibly be the problem here?

[OreoHeroz]

Hey! So, I've noticed lots of help threads about this. Look here instead! It's usually just little things that are easy to fix.


1. Make sure your caps lock is not on. The login is caps sensitive! Make sure you're typing everything correctly.

2. Do not use the numpad! Use the numbers above the alphabet on your keyboard.

3. Does your username or password have any unusual symbols such as ?$!@*-_ ect.? This can mess things up for some people. Make a new account if you're having trouble with symbols. If you make a new one, please try to stick with a-z letters, nothing capitalized.

4. Make sure that your keyboard language is in English! It won't log you in unless you have a US keyboard setting.

5. If you're trying to log on ingame, make sure the server is up and running. You can do this by looking at the top of the banner of this forum.

6. Make sure you are logging in with your username, not forum nickname. My actual username is JazzForLife, and I log in with that. I do not use Jazzz, because that is my forum nickname.

7. Even if you change your password on the forum, your password for the game will always be the same you signed up with.

Hope this helped. If anyone has any more tips to add, tell me and I'll add them.

Also make sure your username is not more than 16 characters long.

[meeeea]

Your password and/or username is most likely over 16 characters long. If it is, you won't be able to log-in to that account and will be forced to make another one.