Feral Heart

I am having trouble logging into the game. I can get into the site perfectly, as you can see; but when I go on the game and try to log in. It says, either my username or password is not correct. :/ I read over the email 5 times now, making sure I typed everything in correctly, of which I found that I did do correctly. It is my new account, I had to get a new one because I didn't like my old username so, yeah. And I can log into the old one perfectly into the game. Could there be a glitch of some sort, or could it be a problem with my own username, like the symbols, - and [. I'm not really sure what is going on, and I'd like to really know, because I really want to use my new account. Please help when you get the chance. c: