Feral Heart

so about my friends account as tigg had told us to message Razmirz about it we did that and got nothing
im not sure if its saying the account was not made though we send an email to [email protected] and got an autoreply of that it would be activated soon BUT when we go on reset password it says no email or username exists from it is it due to it not being activated?
i checked the D for members list and couldnt find my friends account name on there 0_0 (its dazanity) unless im blind...
it did allow him to play the game so it must exist? but then it suddenly stopped allowing him and no matter what we try of messaging staff for the help or using the [email protected] or whatever (even logging into the game it wont allow him anymore i asked him to try because two days ago it let him actually play but now it says incorrect user or password to him)
and were running out of things to try and help him out.....

but i was wondering maybe it false created the account or the database did something like remove the account and that caused it not to be activated?

((this is our last try then were waiting a week and if he still cant play he's making a new account because he really wanted to use his account but we've been messing all day of trying to sort it or figure out what the issue with it not activating is...))

so we sent in about to activate a friends account they got NO hotmail for weeks and so we just tried to log in the account anyway and it let them play on it BUT yesterday they tried to log into the feralheart WEBSITE and it wouldnt even though we could play the game with the account and now he has told me he can log into the site NOR will it let him on the game

it keeps saying to him incorrect password or username hes checked the password and username and its completely correct so we went to see if he had the activation email and still he hasnt so he cant play the game at all now

a little help for him maybe?

i've done as red said to send in an email to an activation mail about it but we've had nothing back nor has it been activated

i've tried getting into ficho with friends sevral times and we cant get in is it a server problem maybe?
it keeps crashing on us

i've downloaded some free presets that are wearable for anyone
and i've stuck them in the presets folder and gone to the exports on the last page of "custom or exports" (color of the characters and stuff
it does not show up for me to export it nor does it show if i click a character and click "use preset"....
little help? :3

me and a friend have been watching the FH website for them to register for about 3-4 days now and we must have missed opening time even though we were refreshing and clicking around the site to try and see it open so my friend could join but we havt seen it open once :/ is there any other way they can join and play FH???
we cant seem to catch it open :/