Feral Heart

hi, i'm a really old user coming back on once again, and i managed to log in just fine, but i have... no characters at all? it's just a white screen with feral heart in the background. did they get deleted? D: i wouldn't be surprised, but it is very disappointing. is there any way i could get them all back or no? my apologies if something like this is already out there, i couldn't find it.

edit: and i'm not talking about presets, just a whole ton of characters made normally.