Feral Heart

so, i was going to rp with this group right.. and i go to find their camp in cherika and i can't see any of them, and they can't see me. i can't see their friend dots, and ive tried reinstalling fh, resetting my home, even going into ficho with them and once i enter ficho, i can't see them. i can only see people in the grounds.

im using windows 10, and if you need any more specs/etc dont hesitate to ask.
i just want some help w/this
thanks