Feral Heart

My friend recently made a preset, exported it and sent it to me and our other friend. But for some reason, even though she can see her own preset, we can't see it.
She exported it with the right username (in fact we've tried a few variables), and we put it in the right place, so what could be the problem? We're so confused.
Any help would be greatly appreciated. c:

The same is happening to me! It keeps telling me that my password is incorrect, too, I've even gone to my settings and changed it, but still nothing. :/