Feral Heart

I don't post on the forums often, but it would seem I've come across something that requires it. Every time I go to log onto one of my characters, one specifically, the screen will freeze on an image. It would appear that I am using another player's account/character. Then the game crashes. In order to log onto this character at all, I must first log in as another. I've tried redownloading the game multiple times, but in vain. I'd like to avoid deleting this character, but if it comes down to it, I suppose I'll have to. I've asked around, and no one seems to be able to come up with an answer.