I think I have a similar problem.
I have a laptop and a computer and it is the same with both, I can see it but my friends can't, my account can see it but their's can't. My friend also tried exporting their preset on my laptop and it didn't work either. I tried asking for help in the game as well, still no luck. I exported my preset again (after deleting the current .fhp file) and that didn't work either.