Author Topic: Can't download?  (Read 1786 times)

Offline Damara

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Can't download?
« on: September 04, 2012, 11:38:34 pm »
I got a new computer and I've been trying to install the game and it keeps saying "Setup files are corrupt please obtain a new copy of the program." I've tried on a few different browsers and it's the same. Any ideas? I don't know how to use Torrents and I really want to get on the game!

Offline LordSuragaha

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Re: Can't download?
« Reply #1 on: September 04, 2012, 11:48:09 pm »
First off maybe it's a problem with the FH file on the download server being corrupted etc, since things have happened here before with the Feral Heart download link not working and stuff the person(s) who downloaded the file might have to replace it before you can use it. Sometimes a temporary mess up in your Internet connection or the internet connection from the download server can cause the file to become "corrupted" so always try the download again just in case ;).
 Here are a few things you can try since you're getting that specific error message:
1.) Delete all temporary files in your cache
2.) Make sure that any security/antivirus software is disabled during the install. This includes Windows Firewall.
3.) perform a system update
4.) (Probably unnecessary since you said this is a new computer) You sometimes need to delete and uninstall the previous/leftover files of the Feral Heart folder before getting it to work smooth again before doing a clean install.
5.) Sometimes rebooting your router can fix this problem
If I think of anymore more possible solutions I'll add to the list :)
Hope at least something here helps. Goodluck.
« Last Edit: September 05, 2012, 12:17:18 am by LordSuragaha »

Offline CreamWolf

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Re: Can't download?
« Reply #2 on: September 04, 2012, 11:54:37 pm »
If you're using Firefox, sometimes the download hasn't when it says 'Scanning file for viruses'. I don't recommend doing a full system update due to several reasons. One, being the disk space it might take up, second is Windows Update has been been known to slow down computers at times since it may give it more to load (which is why only important updates should be installed, periodically). The problem lies in the installer integrity. If you're clicking 'Open' in the file download menu, try using 'Save'. And, never close out of a browser as you download! Norton Internet Security has been known to conflict with FeralHeart sometimes, reporting it a false positive. Disabling any security software may help, as Sura suggested.
« Last Edit: September 04, 2012, 11:56:09 pm by Decessei »


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