Author Topic: Can't install the game? {SOLVED}  (Read 914 times)

Offline wolf_tail

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Can't install the game? {SOLVED}
« on: March 05, 2014, 08:52:12 pm »
I've been looking for ppl with the same problem, horewer, I din't found no one.
When I open ''FH Setup'' it says:

''The setup files are corrupted. Please obtain a new copy of the program.''

Ya, I tryied donwload again many and many times.
I really wanted to be back to play this game again, so thank you for reading. Please, help!
« Last Edit: March 05, 2014, 09:06:09 pm by nathalia »

lindaminda

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Re: Can't install the game?
« Reply #1 on: March 05, 2014, 09:01:54 pm »
I think Red's help thread can help:

Quote
Issues with downloading the game, logging in or posting.

You can't download the game?
The downloads on the official download page should always be up for grabs no matter when you try to get it. And I'm sure there could probably be quite a few reasons why someone aren't able to download.

The issue could be browser related. Such as preferences in it preventing you from downloading the game. In this case you should look in it's settings and see if there's anything odd looking. Maybe even try another web-browser, that solves the issue for some.

Are you checking where you actually place the installers after you download them?
Best thing is if you save the installers onto your computer, and sometimes you might forget where you saved them to. So try downloading it again and make sure you know where you saved it.

The network you're currently on doesn't allow downloading, this could be normal if you use a school network or if you're at work. If so, you should try downloading it elsewhere.

The download link might be temporarily broken or maybe there's a change for a new patcher. If this problems remains for a longer time and you know others aren't able to download either, you should contact an administrator.

Issues with logging in or posting?
Yeah, this is something we don't like getting. There could be a several reasons why you aren't able to log on the site or post, and here's a few.

1. You keep timing out when you try to log on/posting.
2. The site is currently down
3. You've been banned or your IP is blacklisted (sometimes surfing the forum still works).
4. Or you're having web browser related issues.

If you keep timing out you should check your internet connection. It might be weak at this moment. If it isn't your connection, it can actually be the site that's slow at the moment so don't panic. Try to wait a while first and try again later, it solves it sometimes.

If the site is down or really slow, not much will happen at all. Check back again later and it might be up.

If you don't behave on the forums you might get banned for a certain period of time. This ban can be in different ways. Not only in how long it is such as 1 day, 1 week or permanent. But also banned from making posts, or banned from viewing the boards at all. Usually there's a message in this case explaining why you're banned in that case. But if you're using a shared internet such as a college and someone has been doing bad things on it the IP adress might be black listed, preventing you from accessing the forum or certain parts of it. In this case there's not too much to do about it more than trying to use another network.

Sometimes the issue can be browser related or just something spazzing up. Try logging out from both the yellow box next to the banner, and clicking the "log out" button above the forum indexes and then log in again shortly after.

If the issue still remains, you can also try deleting all the cookies for the site, restart the browser, and then try again. How to do this can vary from browser to browser. Usually you can find this option inside the Tools/preferences menu of the web browser. In firefox you can do this by pressing "Tools>page info>Security>Cookies".

Most of these issues are temporary though, so if you restart the browser and just try again it usually works.

End~

AlphaEclipse

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Re: Can't install the game?
« Reply #2 on: March 05, 2014, 09:03:33 pm »
Quote
Could be because you do not run a rocksolid internet connection.

You simply do as instructed "please obtain a new copy of the program", but if no changes are made to the connection chances are you will just get the same error again.

Here's a quote from the big help section, sure this about playing the game in general, but the same thing can go to you when you just try to download an installer.

If you do use torrent though it always checks up on the downloaded files and that they are correct. That's why torrents are suggest lots of times around here.

Quote
How's your internet connection?
Sometimes the internet connection of the users trying to play the game might be weak. This can cause you to not being able to connect or staying online for a longer time, many people might start blaming the game or server for this when it in fact might be themselves.

Here's a few things you can check:
1. Are you even connected to the internet right now?
2. Are you running any downloading/streaming programs?
3. Are there any other computers/devices using the same internet?
4. Are you currently using a wireless connection, if so, are you getting good signal?

Sometimes the internet connection can time out for various reasons and then jump back on again, so be sure to try a few times first.

Programs in the background
Downloading things or running streaming programs eats your bandwidth, and this bandwidth is needed in order to play the game, especially if you're using slower speeds. You can start by shutting off things like downloading programs and internet browsers. Maybe even IM programs such as MSN and AIM and try to play again.

Turn off extra devices
If you got more than 1 computer or other devices also using the internet, try turning them off if they're not in use. This will give you more bandwidth to spare.

On a wireless connection?
If you're using a laptop you might be using a wireless internet connection. These can sometimes loose their signal to the internet source. So try placing yourself closer to your modem, this might give you a stronger signal.

Quote from a similar thread.
Dundee, you beat the ninja!

Offline wolf_tail

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Re: Can't install the game?
« Reply #3 on: March 05, 2014, 09:05:11 pm »
Oh, well. Thank you. ^_^

lindaminda

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Re: Can't install the game? {SOLVED}
« Reply #4 on: March 05, 2014, 09:06:49 pm »
Glad we could help :)

AlphaEclipse

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Re: Can't install the game?
« Reply #5 on: March 05, 2014, 09:07:36 pm »
Oh, well. Thank you. ^_^

No problem! Also, many people could've been downloading the game at once, causing the download to be corrupted. You could also try another browser!
Remember, only download the setup, not the patch or torrent.