Author Topic: Login problem?  (Read 1273 times)

Offline PoochyenaZachRance

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Login problem?
« on: November 22, 2014, 10:43:12 pm »
Ok, so I'm trying to log into my FH account, and no matter how many times I put in the correct password, the 'wrong password' error pops up. Can someone help me? Please?

AlphaEclipse

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Re: Login problem?
« Reply #1 on: November 22, 2014, 10:49:37 pm »
Make sure your password and username are not over 16 characters, and here's some more things to check:
Hey! So, I've noticed lots of help threads about this. Look here instead! It's usually just little things that are easy to fix.


1. Make sure your caps lock is not on. The login is caps sensitive! Make sure you're typing everything correctly.

2. Do not use the numpad! Use the numbers above the alphabet on your keyboard.

3. Does your username or password have any unusual symbols such as ?$!@*-_ ect.? This can mess things up for some people. Make a new account if you're having trouble with symbols. If you make a new one, please try to stick with a-z letters, nothing capitalized.

4. Make sure that your keyboard language is in English! It won't log you in unless you have a US keyboard setting.

5. If you're trying to log on ingame, make sure the server is up and running. You can do this by looking at the top of the banner of this forum.

6. Make sure you are logging in with your username, not forum nickname. My actual username is JazzForLife, and I log in with that. I do not use Jazzz, because that is my forum nickname.

7. Even if you change your password on the forum, your password for the game will always be the same you signed up with.

Hope this helped. If anyone has any more tips to add, tell me and I'll add them.

Offline PoochyenaZachRance

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Re: Login problem?
« Reply #2 on: November 22, 2014, 10:56:32 pm »
I tried all this. It's not helping. I'm using the correct password and correct username and everything. It is STILL not letting me in. I use a Mac by the way.

Offline PoochyenaZachRance

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Re: Login problem?
« Reply #3 on: November 23, 2014, 12:06:30 am »
I just realized my username is over 16 characters. Shoot. :I

AlphaEclipse

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Re: Login problem?
« Reply #4 on: November 23, 2014, 12:09:22 am »
Aw that stinks. :/ I'm afraid you'll have to make a new account. The registration opens daily for about two hours.

Offline PoochyenaZachRance

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Re: Login problem?
« Reply #5 on: November 23, 2014, 12:36:07 am »
Would there be some way I would be able to ask a staff to change my account username?

AlphaEclipse

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Re: Login problem?
« Reply #6 on: November 23, 2014, 01:41:43 am »
Would there be some way I would be able to ask a staff to change my account username?
You can try asking one of the staff members about it here by messaging one: Staff