Author Topic: Can't log in  (Read 2550 times)

Offline Arma

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Can't log in
« on: February 04, 2015, 09:13:33 pm »
Ok sometimes my account works in game and sometimes it doesn't.
It lets me log in sometimes and other times it doesn't know matter what I do even if I type it the same way.
Is there anyway for me to possibly re-activate my account so maybe the game responds to my other attempts or something :(?

AlphaEclipse

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Re: Can't log in
« Reply #1 on: February 04, 2015, 09:17:41 pm »
Try taking a look at this quote from Jazzz:
Quote from: Jazzz
Hey! So, I've noticed lots of help threads about this. Look here instead! It's usually just little things that are easy to fix.


1. Make sure your caps lock is not on. The login is caps sensitive! Make sure you're typing everything correctly.

2. Do not use the numpad! Use the numbers above the alphabet on your keyboard.

3. Does your username or password have any unusual symbols such as ?$!@*-_ ect.? This can mess things up for some people. Make a new account if you're having trouble with symbols. If you make a new one, please try to stick with a-z letters, nothing capitalized.

4. Make sure that your keyboard language is in English! It won't log you in unless you have a US keyboard setting.

5. If you're trying to log on ingame, make sure the server is up and running. You can do this by looking at the top of the banner of this forum.

6. Make sure you are logging in with your username, not forum nickname. My actual username is JazzForLife, and I log in with that. I do not use Jazzz, because that is my forum nickname.

7. Even if you change your password on the forum, your password for the game will always be the same you signed up with.
I do not believe re-activating accounts is an option, however you could try creating a new one if needed. The registration opens daily for about two hours (contrary to popular belief) and at random, in other words, there's no way to tell when or what time it'll open back up. Hopefully this proves helpful to you.

Offline Arma

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Re: Can't log in
« Reply #2 on: February 04, 2015, 09:20:40 pm »
But is there anyway for me to view my in game password? In case I spelled it wrong?

AlphaEclipse

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Re: Can't log in
« Reply #3 on: February 04, 2015, 09:23:37 pm »
But is there anyway for me to view my in game password? In case I spelled it wrong?
I do not believe there's anyway on the forum, however, if I am not mistaken, the email you received when you registered for the site/game should contain a reminded on what your password and username are. Maybe try looking there, if you still have the email.

Offline Arma

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Re: Can't log in
« Reply #4 on: February 04, 2015, 09:26:47 pm »
I still have the email.
However my password doesn't work at certain times and I always type it the same.

AlphaEclipse

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Re: Can't log in
« Reply #5 on: February 04, 2015, 09:29:07 pm »
I still have the email.
However my password doesn't work at certain times and I always type it the same.
Are you positive you're following all of the guidelines above? Is it above 16 characters by any chance?

Offline Arma

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Re: Can't log in
« Reply #6 on: February 04, 2015, 09:31:19 pm »
It's only 8/9
So there's no possible way to reset the ingame password :(?

AlphaEclipse

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Re: Can't log in
« Reply #7 on: February 04, 2015, 09:40:00 pm »
You can try changing it by following this quote: :)
Quote from:  wolffox
Actually, you can change your ingame password. I've changed my own.

Go to the gold box up top and log in. That box is glitchy so it might take a few tries. Once successfully logged in, click "User Details" and where it says "password" just type in your new one. Same for "verify password".

**Keep in mind your forum password will remain the same unless you go to Profile>Account Related Settings>Choose Password

Offline Jockyjoke

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Re: Can't log in
« Reply #8 on: February 05, 2015, 12:55:26 pm »
Thank you Jazzz! I using NumPad and then i use the your answer 2 and it"s works! Really thank you i can now play with my sister!!! ;D ;D ;D