Can't log in/ game won't load/ major problems/ idk what

[huskywolfdog11500]

"Im having some sort of problem with my mac (mac book pro). Im new to this game, but have wanted to play for years. I just made my account yesterday but had to make 3 accounts till it finally let me make my account. That it self took about 2 hours. Then, once i made my account i logged in on the "Play game" tab then opened up the application. I was so exited to finally play. I logged in and the first thing it said/says was "Incorrect username or password. (5 failed attempts causes 15min ban)". I was like :O. i put my password and username in right. The next time i tried it said/says is "Trying to connect to front server." (a few seconds later)"Failed to connect to front server". So then i go to the "play game" page that i had open, and it logs my out. And this is a continuous problem happening right now. I am about to give up on this game entirely. Its sad because i have wanted to play this game for years now and when i finally make an account i can't play."

This is an old quit that i made and just coppied and pasted into here so i didn't have to re write. but any way i'm basically having problems and yeah. I have made a youtube video if u would like to take a look and see if i did anything wrong (i already got someone to check and they said nothing was wrong, but i will still post it at the end of the message.) But i don't want to enable cookies or anything because i don't trust it and am afraid I'm going to get a virus (I just git my computer and if i got anything bad like that my parents would kill meh). :/ if i really have to do something like that I'm not even sure i could because of my security on my computer. To get download this game i had to go into settings and allow my computer to download it because it doesn't trust this site. Good bye and plz help!

https://youtu.be/cHaG68YCF-E

[PoisonIVy12]

Maybe your password was too long. This site has I think... a 16-character maximum on passwords. Unfortunately I don't think there's a way to change that. D:

[Edolicious]

Make sure that your username is not over 16 characters, as that is the character limit.

Make sure caps lock is NOT on

I hope you're able to get on soon, floofie.

[Whisperingwaves]

If your having problems staying logged into the 'Play Game' page, try using a different browser. Especially if your using Chrome.
I suggest Firefox: Click Me or Internet Explorer (Aka Microsoft Edge on Windows 10).

Seeing as you have a Mac, I assume your using Safari. Firefox might be the better option.


Hopefully this helps.

~ Whisper

[huskywolfdog11500]

Maybe your password was too long. This site has I think... a 16-character maximum on passwords. Unfortunately I don't think there's a way to change that. D:

I did find out about why i can't play, its because my username is 17 digits, and yes u can always change ur password

[huskywolfdog11500]

If your having problems staying logged into the 'Play Game' page, try using a different browser. Especially if your using Chrome.
I suggest Firefox: Click Me or Internet Explorer (Aka Microsoft Edge on Windows 10).

Seeing as you have a Mac, I assume your using Safari. Firefox might be the better option.


Hopefully this helps.

~ Whisper

Its because my user name is 17 digits

[Warriorstrike]

Unfortunately, if your username exceeds 16 characters, the only way to successfully log into the game will be to create a new account when the Registration next opens up. If you're not sure when the Registration opens, it may be helpful to take a look here.