Cant get on Custom Map

[Tigerparadise]

I am Pebblestar of Windclan~TBE~ and our group has made a mapped roleplay area
I can see the portal in the Cape and when i walked into the portal and the normal loading screen popped up but then FH stopped responding
The map server was completely empty so it was not crowded and when i log into Pebblestar it would stop responding
all my music is in the right place and so are my file exports :c

Please help ?
(EDIT!!!): i got on the map but everything is black .. i can run and there is music but nothing but me , i can also chat

[CloudFish]

Try placing the map file into FeralHeart>Media>Terrains instead of Exports.

[Tigerparadise]

Okay ill try

[Tigerparadise]

I no longer see the portals... i am out of the map but the portals to get there are gone, my files are .zip
if thats does anything(as in to unzip them)

[CloudFish]

You must unzip zip files. FHM files go into Exports/Terrains. FHOs go into Exports/My_Objects.

[Tigerparadise]

What about FHS?

[Tigerparadise]

and FHW

[CloudFish]

Both into Exports or FeralHeart>Media>Sky.

[Tigerparadise]

I moved all the files where you told me to, i still can see the portals, get in them but when the loading screen comes up it stops responding.
I turned down some of my graphics and tested another character and the same this happens
 I have not gotten into the portal where i can see just black yet

[CloudFish]

Did you end up putting them in exports or the alternates?