First off you do not have to delete your character or remake him Holly. If your character gets stuck on any map just use the forum character reset option. You can find it at the top right of the forum where your log in is.
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As for your trouble entering the private map maybe try messing with your video settings through the game's main menu. Go to where it says "options" then press "video" and mess with these settings:
Rendering Subsystem switch between OpenGL or Direct3D9
Anti Aliasing to None
Water Reflection to off
View Distance to 0
Also make sure you placed the map files in the right places when you installed it:
Install downloaded maps like so:
Make sure you followed any "read me" files & place the files in the places where it says.
Most of the files should go into the "Exports" folder
Or more specifically she can try putting the files like so:
FHM files go into FH>Media>Terrains
FHO files go into FH>Media>Objects
FHS/FHW go into FH>Media>Sky
Music files go into FH>Media>Sounds/Music
Then restart the game
Hope something here helps.