Downloading presets for you to use, or to see others in-game?
If its for you to ise, make sure you are putting it in my presets, and then the correct number. When FH first opens, make sure your username is typed in, (dont log in though!) And go to tools<preset maker. Click on the preset number, and give it a bit to load. Then click "export". When you go to character creator, it should show up.
Then when trying to see other presets it goes in presets.
Thats all I can think of ofthat you can get confused on...