Very confused

[Kiza Sephora]

So I made this account over the weekend and I've never made a previous account or played this game or anything D: I can log onto the site just fine with no issues but when I try to play the game from my house it says I'm banned for 11 months yet when I try to play elsewhere, I'm not banned? Is there anything I can do? I just now got a new router and everything with Verizon.

[Feareh]

Discussion on Bans and Reports
You are prohibited to make a thread or mention in a post about being kicked and/or banned from ingame or on the forum. If you were kicked and/or banned, then it was for a reason. If you have a question about it, however, then you are referred to a moderator or an admin. As for reports, do not go and make a thread reporting a user. When you are reporting somebody, you are to send a private message to a moderator of an admin for them to handle it. Any threads discussing a kick/ban or reporting a user will be deleted upon sight.

Im sorry floof, but bans are not allowed to be discussed in public threads. I suggest that if you have a issue that you should PM a Staff member so they would help you properly

Staff:
http://www.feral-heart.com/index.php?option=com_content&view=article&id=28&Itemid=52

[unnbrellas]

Discussion Of Bans And Reports
Discussions about bans and reports should NOT take place inside the game any other than under closed conversations. If you end up getting warned, kicked, or even banned from the game you do not under any circumstances discuss this in the public chats or plain out complain/seek for attention. If you are unhappy with a mods actions or warnings within the game or possibly a member breaking the rules you should contact the Administrators or Mods here on the site and explain your situation via a PM form. If it's seen necessary, a MOD within the game might warn/kick/ban a user for trash talking, bad mouthing, or being disrespectful of the rules that were enforced on them from recent events. Warnings, kicks and bans are given for a reason!

You should PM a mod about this, instead of creating a thread, as talk of bans is against the rules.