In-Game Log on Won't work.

[Inilia]

Alright, I Just became a new member today, and I got it downloaded just now. But as I start the game up, the menu comes up and tells me to log on. But when I put all my information in and press log on it says it's incorrect. So I'm a little confused. Did I do something wrong?

[Vespian]

See if the followin' will help ye' out:

1. Make sure your caps lock is not on. The login is caps sensitive! Make sure you're typing everything correctly.

2. Do not use the numpad! Use the numbers above the alphabet on your keyboard.

3. Does your username or password have any unusual symbols such as ?$!@*-_ ect.? This can mess things up for some people. Make a new account if you're having trouble with symbols. If you make a new one, please try to stick with a-z letters, nothing capitalized.

4. Make sure that your keyboard language is in English! It won't log you in unless you have a US keyboard setting.

5. If you're trying to log on ingame, make sure the server is up and running. You can do this by looking at the top of the banner of this forum.

6. Make sure you are logging in with your username, not forum nickname. My actual username is JazzForLife, and I log in with that. I do not use Jazzz, because that is my forum nickname.

7. Even if you change your password on the forum, your password for the game will always be the same you signed up with.

There's also the fact that usernames and passwords over 16 characters tend to cause a bit of a malfunction when loggin' in. If yer username and/or password is over 16 characters, ye'll need to register for a new account, I'm afraid.