Author Topic: Logging in  (Read 2072 times)

Offline hannahisnotonline

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Logging in
« on: May 24, 2014, 02:55:53 am »
Hey everyone. I've been thinking about changing accounts so when I got the chance, I went and made this account. Today I tried logging in using this account and it kept coming up with the good old 'Incorrect password' message. I did everything right, I can log into the forums using the same username and password but I can't log into the game. Any solutions?

It's not called being gay.. It's called being fabulous~

Offline Sherlockian

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Re: Logging in
« Reply #1 on: May 24, 2014, 03:06:24 am »
After checking, I believe your username is 17 letters long. Unfortunately, usernames can not be over 16 letters otherwise it would not let you log in. I'm afraid you'll have to create a new account, sorry. ^^
Please, feel free to call me Genny. x)


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wolfdog01

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Re: Logging in
« Reply #2 on: May 24, 2014, 03:06:31 am »
Hey! So, I've noticed lots of help threads about this. Look here instead! It's usually just little things that are easy to fix.


1. Make sure your caps lock is not on. The login is caps sensitive! Make sure you're typing everything correctly.

2. Do not use the numpad! Use the numbers above the alphabet on your keyboard.

3. Does your username or password have any unusual symbols such as ?$!@*-_ ect.? This can mess things up for some people. Make a new account if you're having trouble with symbols. If you make a new one, please try to stick with a-z letters, nothing capitalized.

4. Make sure that your keyboard language is in English! It won't log you in unless you have a US keyboard setting.

5. If you're trying to log on ingame, make sure the server is up and running. You can do this by looking at the top of the banner of this forum.

6. Make sure you are logging in with your username, not forum nickname. My actual username is JazzForLife, and I log in with that. I do not use Jazzz, because that is my forum nickname.

7. Even if you change your password on the forum, your password for the game will always be the same you signed up with.

Hope this helped. If anyone has any more tips to add, tell me and I'll add them.

This is all I can think of that might help XI

EDIT: nevermind, Sherlockian beat me to it lol

Offline hannahisnotonline

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Re: Logging in
« Reply #3 on: May 24, 2014, 03:11:25 am »
Alright. Thanks guys~ I'll go delete this.

It's not called being gay.. It's called being fabulous~