Author Topic: password reset  (Read 2390 times)

Offline kanye west

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password reset
« on: July 15, 2014, 09:24:02 am »
i am trying to reset my password but it always says the token is invalid. i copied and pasted the token tho and have tried to reset it multiple times. can this be because the username does not match the email? like waht is going on

Offline Ingredient

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Re: password reset
« Reply #1 on: July 15, 2014, 09:39:51 am »
I'm not exactly sure but I would think that you would need to use the email address your account was originally linked to. Try checking your junk mail maybe, otherwise I'd suggest taking a look at this post:

I have heard of this problem before, and I remember some ways to retrieve your  ability of reseting passwords on the forums.

Here are some things you should check:
-Are you checking the right email?
- Did you try on different browsers?
- Does it come up with a while page saying 'Invalid Token' or a FeralHeart one with the words 'Invalid Token'?

You may have also been blacklisted and your IP has been locked by the Admins, but I highly dbout something like that had happened.
If you still can't find an email in your inbox You should check your internet connection because emails can take a long time to arrive.

You previously stated that you were using the right hand side corner box saying "Forgot your password?" and I would say you log out using the log out option located underneath your "Time logged in" box.


Next, write in some fake information.


After that, you will see a "Forgot your password?" link. Click it, and it should work.


If it still doesn't, I'm afraid I can't do anything else for now.


If that all fails then you may want to contact a staff member about it, you can find a list of the Feralheart staff here.
Will be inactive due to work and exams.

Offline StarrieNova

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Re: password reset
« Reply #2 on: July 15, 2014, 09:44:59 am »
I would suggest instead of copying and pasting the code you type it in.

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