Issues logging in and staying logged in

[TwistedTwilight]

Hi! So like a lot of people, I'm getting the "failed to connect to front server" message, but the thing is I have the right page open.

I can actually log in like half the time, if I wait the perfect amount of time after opening the "play game" page, the issue is that after a while I get auto logged out of the "play game" page and have to relog in and wait ~2 minutes before I can resume playing. I actually have yet to make it out of the lonely cave because I keep getting logged out. If anyone could help me figure out how to stay connected for a long time I would really appreciate it!
For reference, I'm using google chrome on windows 10. I have tried firefox briefly with the same issue.

Edit: After posting this, I am now having issues logging in at all. I have the "keep this page open while playing message" and everything. I would really like to pick this game back up again for old time's sake, I'll be really sad if I'm unable to.

[AutumnTheWulf]

The login page refreshes about every 60 seconds, so there might have been problems with your connection.

Ok for those of you having problems and those of you who are just interested here is a quick rundown and some possible pitfalls when using the new login.

When you login to this page your "IP address" (the place your connecting from) is allowed to communicate with the game server. As the game server is not on the same node as the website it can take up to 60 seconds from point of login to being allowed to connect.

If you are getting thrown back to the login screen (and your sure your password is right) or just being left with a blank screen not receiving the message "You Must keep This Page Open While You Play". There are two possibilities firstly make sure you have cookies enabled if you can login on this site chances are the are enabled already. The second possibility is you may be banned right now, it currently doesn't show if you're banned and we are still investigating accounts.

There is a third thing that may happen when you try to login which is you get a message "no proxies here", I'll explain that in a moment.

Ok so lets assume your logged in. The page itself reloads every 50 seconds I didn't test with other browsers but I know on Firefox even if the tab is in the background and minimized it will always reload assuming your internet connection is maintained if your internet connection is poor you may want to install some sort of "tab reloading" addon these allow you to specify how often the page is reloaded and then the addon will continuously reload the page(a time of 25 seconds is wise if 50 is causing you trouble as then you have 2 chances to reload the page every minute). Essentially if the page isn't reloaded at least once every 60 seconds you will be logged out. The other possible problem is that what ever browser you choose to use is trying to be "to smart" some may ignore the reload request if the tab is not currently in view. If that's the case try another browser.

At this point you should have a stable link to the server. If you still cant connect I expect your using a proxy. Proxies are an anonymity tool. Not that anyone here should need to use one. Note that a proxy will not work on Feralheart so by having one setup your browser will end up with one IP and because Feralheart cant connect in the same way it will user your real IP. As the two IP's will be different you will not be able to connect. Simple advise here turn it off.

Now we've covered getting connected what might get you disconnected well trying to use the wrong username for one. And this accounts for anyone in your home. Say a sibling tries to get on there account without first logging into the site they will get you both kicked out. Or if you do something wrong in game obviously a moderator might remove you.

Typically though for a lot of users these sessions seem pretty dam stable. I can see there are some sessions that have been active for pretty much a day and that's not because the user is in game they just seem to have left the tab open.

Hopefully this clears things up

Raz

[TwistedTwilight]

I did see that, but unfortunately it hasn't helped me any. I haven't been able to log in again since I've made this post and for the moment I've given up trying. If I am having problems with my connection, I don't know how to fix it because the rest of my internet works just fine. I might look into getting a tab reloader if I could actually connect in the first place, but right now I have to figure out why the "play game" page isn't working for me first.

[TwistedTwilight]

I've been trying new things all day, but now I always get the "failed to connect to front server" without fail. I just don't know what I could be doing wrong. Is it possible that my college's internet has something interfering with the connection?

[ritat]

I've been trying new things all day, but now I always get the "failed to connect to front server" without fail. I just don't know what I could be doing wrong. Is it possible that my college's internet has something interfering with the connection?

There's is nothing wrong with the internet unless you had the same problem before we had this update. It's probably because of this:

(From Red's post)
"It will not let me connect to the game, why?

If you're experiencing issues it could be how your browser is currently set up. We do not allow any proxies so please disable any proxy settings you might have enabled. Also do not run the browser in incognito/private browsing mode and have cookies enabled. If you still have issues feel free to try another web browser all together. Also do keep in mind that we do not let any banned users connect to the game"

Or, try and restart the process again. Close FH and the tab, and open the tab first. Sign in and wait for 1 minute. Launch FH and log in. If it doesn't work it might be this issue that I quoted.

Hope this helped and if you don't understand what the quote means, I'll gladly reply.

[TwistedTwilight]

It must be something with the way my browsers set up, I just can't figure out what it is. I know enough about computers to know the basic settings, so I know that I don't have a proxy up and that my cookies are enabled. I'm not incognito and it's been four years since I've played so it can hardly be a ban. What other browsers should I try? I've not been able to get it to work on google chrome, firefox, or microsoft edge.

[PrettyReckless]

I suggest using Firefox at least. Possibly Chrome.
Microsoft Edge works to a point but has a few issues in general.

Make sure your internet connection is stable and that there are no settings to allow the browser to time out when it's running in the background.

[TwistedTwilight]

(thanks so much for the help you guys) Which settings in particular should I look for in firefox that would cause the browser to timeout?

[PrettyReckless]

You can always try this