Cant connect

[Khaleesie]

every time i log into the game is says "Failed to connect to front server" but i can connect to the website just fine.. is there something wrong with the game? 

[HollowWolf]

There's nothing wrong with the game, but I found a few things that may help you;

There's is nothing wrong with the internet unless you had the same problem before we had this update. It's probably because of this:

(From Red's post)
"It will not let me connect to the game, why?

If you're experiencing issues it could be how your browser is currently set up. We do not allow any proxies so please disable any proxy settings you might have enabled. Also do not run the browser in incognito/private browsing mode and have cookies enabled. If you still have issues feel free to try another web browser all together. Also do keep in mind that we do not let any banned users connect to the game"

Or, try and restart the process again. Close FH and the tab, and open the tab first. Sign in and wait for 1 minute. Launch FH and log in. If it doesn't work it might be this issue that I quoted.

I suggest using Firefox at least. Possibly Chrome.
Microsoft Edge works to a point but has a few issues in general.

Make sure your internet connection is stable and that there are no settings to allow the browser to time out when it's running in the background.

The login page refreshes about every 60 seconds, so there might have been problems with your connection.

Ok for those of you having problems and those of you who are just interested here is a quick rundown and some possible pitfalls when using the new login.

When you login to this page your "IP address" (the place your connecting from) is allowed to communicate with the game server. As the game server is not on the same node as the website it can take up to 60 seconds from point of login to being allowed to connect.

If you are getting thrown back to the login screen (and your sure your password is right) or just being left with a blank screen not receiving the message "You Must keep This Page Open While You Play". There are two possibilities firstly make sure you have cookies enabled if you can login on this site chances are the are enabled already. The second possibility is you may be banned right now, it currently doesn't show if you're banned and we are still investigating accounts.

There is a third thing that may happen when you try to login which is you get a message "no proxies here", I'll explain that in a moment.

Ok so lets assume your logged in. The page itself reloads every 50 seconds I didn't test with other browsers but I know on Firefox even if the tab is in the background and minimized it will always reload assuming your internet connection is maintained if your internet connection is poor you may want to install some sort of "tab reloading" addon these allow you to specify how often the page is reloaded and then the addon will continuously reload the page(a time of 25 seconds is wise if 50 is causing you trouble as then you have 2 chances to reload the page every minute). Essentially if the page isn't reloaded at least once every 60 seconds you will be logged out. The other possible problem is that what ever browser you choose to use is trying to be "to smart" some may ignore the reload request if the tab is not currently in view. If that's the case try another browser.

At this point you should have a stable link to the server. If you still cant connect I expect your using a proxy. Proxies are an anonymity tool. Not that anyone here should need to use one. Note that a proxy will not work on Feralheart so by having one setup your browser will end up with one IP and because Feralheart cant connect in the same way it will user your real IP. As the two IP's will be different you will not be able to connect. Simple advise here turn it off.

Now we've covered getting connected what might get you disconnected well trying to use the wrong username for one. And this accounts for anyone in your home. Say a sibling tries to get on there account without first logging into the site they will get you both kicked out. Or if you do something wrong in game obviously a moderator might remove you.

Typically though for a lot of users these sessions seem pretty dam stable. I can see there are some sessions that have been active for pretty much a day and that's not because the user is in game they just seem to have left the tab open.

Hopefully this clears things up

Raz

Hopefully you get this sorted, it seems to be a common issue.

[Raddlegoose]

Just click "Play game" at the upper right corner, then login.
 It should say "Keep this tab open while playing" After that just play.

 If this doesn't work, then just wait for about  a week.
(At least it worked for me)

If all else fails I can't help you.

[DancingWithDeath]

http://www.feral-heart.com/index.php?option=com_jfusion&Itemid=2&jfile=index.php&topic=54268.0

[HollowWolf]

Yeah I already quoted that ^

[PrettyReckless]

Ayy. Just log in on www.feral-heart.com/login
Sugguestion is to use firefox.
Do not minimize the browser, but open the FH client without minimizing Firefox. Otherwise there's a chance you'll be thrown out by the page when it tefreshes since it refreshes every 60 seconds.