Author Topic: Issue with logging into account  (Read 1494 times)

Offline CityLights

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Issue with logging into account
« on: September 18, 2016, 10:18:18 am »
So, I have my old account that I made a year or two ago. I have now primarily moved into this account, but I'd still like to use my old one. I had forgotten the pass, so I changed it. However, now that I try to log in with that account in the forums or to play the game, it says that the account hasn't been approved yet. I can log into the site with those details though. I thought that it was just some verification issue, so I emailed [email protected] with the email I used on that account and I recieved a reply, but multiple hours later (this was last night), the account still is not working. Is it because I changed my password while registration wasn't open or is it some other issue?
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ArcticGalaxy

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Re: Issue with logging into account
« Reply #1 on: September 18, 2016, 10:34:42 am »
The issue could be coming from the fact that the site is under maintenance and I've heard that the password reset isn't working too well.

Offline Shazadah

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Re: Issue with logging into account
« Reply #2 on: September 18, 2016, 10:43:00 am »
I do believe that, for changing your account password to work in-game, you have to change it a certain way. Open a new tab and go to the FH website (NOT the forums!) and try the "forgot password" option on the yellow box in the corner where you'd normally register an account before the updates happened and follow the on-screen steps from there. Give it a day or two for it to reset, and then try again. I don't know if this method still works after all the updating that's been going on here, but it's always worth a try.

That's about all I can give you, hopefully it helps at least a little.

EDIT: I was ninja'ed by Arctic. That's also a valid point.