can't get into fh

[minnowtxt]

hello! i've just recently got a new laptop, and a couple days ago i downloaded feralheart. before opening it and logging in, however, i changed my username.
but now i can't get into the game! the game will open, but when i put in my username and password, a message pops up saying "failed to connect to front server."
(yes, i am logged in on the site.)
help? i tried to message/email the email i was told to if you weren't able to get back into your account, but it says that email doesn't exist!
(my old username was MiissMiischief, and the new one is doodledpassion)

[Insoholic]

• Try placing yourself closer to the modem, as this might give you a stronger signal.
• Do not run the browser in incognito/private browsing mode and make sure you have cookies enabled.
• Disable any proxy settings you might have enabled.
• Try another web browser.
• Make sure there's no security software blocking the game.

Open up your Control Panel, located in the Start menu. Depending on which Operating system you use and which layout, it might look differently. But Windows firewall should be in the category "security," or just find the text, "Windows firewall" or "Allow a program through windows firewall". This should take you to the correct place.

Once there you'll get a new window with a list of programs. Try to locate FeralHeart.exe in there and add it to exceptions by marking the checkbox. If you can't find it, and the game to the list by yourself by pressing "add program."

• Test to make sure that your IP matches up.

Go to https://feral-heart.com/myip/ and that will show you the IP address that you're connecting to the panel with.
Then, download www.feral-heart.com/myip.zip and run it. When it's complete, see what IP address it gives to you and check if it matches with the first IP address. They must match! If they don't, you're probably using a proxy and you have to disable it. Do not post that IP address anywhere!

[minnowtxt]

it appears it will work when i use microsoft edge - thank you!

[Insoholic]

I’m glad to hear that your problem has been solved. Have fun!