Failed to Connect to Front Server??

[wynimations7]

Heck! For a year I've been trying to register for Feral Heart, and I finally got an account! I downloaded the game a couple hours ago and started to create my character. When I finished, the "creating..." loading screen took forever, and eventually I gave up and closed my computer for a while. When I got back on, I tried logging in, and every single time it says "failed to connect to front server". I went through and deleted all of the anti virus apps that could be blocking the game, so that can't be it. Heck I'd really, really, appreciate it if someone could help me! I've been so excited to play this game and I just want it to  work 
(I play on an HP Windows 10)

[Valar.Morghulis]

Maybe check some of these things, and let us know if it worked or not. c:

Quote
Is the computer allowing FeralHeart to connect to the internet?
Games like these needs to be able to connect to the internet, but sometimes windows doesn't know if the game/application can be trusted or it just skips adding the game to exceptions. If you aren't able to log on the game, this might be your issue.

Open up your control panel located in the start menu. Depending on which Operating system you use, and which layout it might look differently. But Windows firewall should be in the category "security" or just find the text "Windows firewall" or "Allow a program through windows firewall". This should take you to the correct place.

Once there you'll get a new window with a list of programs. Try to locate FeralHeart.exe in there and add it to exceptions by marking the checkbox. If you can't find it, and the game to the list by yourself by pressing add program.

If you don't understand how to do this still, ask someone else to do this for you.

Sometimes there might be something else blocking the program from accessing the internet. A good example of these are some Antivirus programs. This can vary a lot as well. But check up if by any chance your virus program might be blocking feralheart. And just not only by clicking the icon in the corner sayings "Nope!". Look in the advanced menus and preferences first. Only you can check this.

How's your internet connection?
Sometimes the internet connection of the users trying to play the game might be weak. This can cause you to not being able to connect or staying online for a longer time, many people might start blaming the game or server for this when it in fact might be themselves.

Here's a few things you can check:
1. Are you even connected to the internet right now?
2. Are you running any downloading/streaming programs?
3. Are there any other computers/devices using the same internet?
4. Are you currently using a wireless connection, if so, are you getting good signal?

Sometimes the internet connection can time out for various reasons and then jump back on again, so be sure to try a few times first.

Programs in the background
Downloading things or running streaming programs eats your bandwidth, and this bandwidth is needed in order to play the game, especially if you're using slower speeds. You can start by shutting off things like downloading programs and internet browsers. Maybe even IM programs such as MSN and AIM and try to play again.

Turn off extra devices
If you got more than 1 computer or other devices also using the internet, try turning them off if they're not in use. This will give you more bandwidth to spare.

On a wireless connection?
If you're using a laptop you might be using a wireless internet connection. These can sometimes loose their signal to the internet source. So try placing yourself closer to your modem, this might give you a stronger signal.

These things should solve the most connection problems!

Sometimes it can take up to 2 minutes to fully connect the login page with the game server before you can login and access your character selection and playing the game, however, once this is done it's a good idea to not close the tab as you'll lose connection.
Some people have used page refreshers to automatically refresh the login page every once in a while to keep the connection strong, so trying that out would be a good idea so you don't get disconnected throughout your gameplay.

Or there's the big help thread.

Unable to log on/go online.

FeralHeart is mainly an online role playing game. This means if you want to get the most fun out of it, you'd need to be connected to the internet. Some people might have issues getting on the actual game, so here's a few things you can try if you have the game but aren't able to go online.

List of things to check:
1. Wrong username or Password?
2. Do you have the most recent patch?
3. Check so there's no security software blocking the game.
4. Make sure that you've a solid internet connection.
5. Be sure you have the log-in page open and running in the background.

Wrong username or Password?
There's actually a "bug" in the current registration system, logging into the game can be a problem for some reasons. If you're unable to log in, and just get banned for 15 mins for getting the wrong pass, here's a few things that might solve it.

-The password is capital sensitive, so if you use a small letter where you regged with a big one, it will be the wrong pass
-The numpad on keyboards doesn't work. So you need to use the numbers above the rest of the letters
-some symbols doesn't work as they should and you need to change keyboard layout in order for them to work

If you are unable to fix this, it's suggested that you reset your password to your account and set it to a new one without any complicated symbols or numbers, just letters. And if still no success, just create a new account here on the site, and follow This!

Got the recent patch?
The game gets updated every now and then with new features or just fixes. In most cases when there's a new patch available users need to download it in order to play.

If you get a window when trying to log on the game saying "Please download the latest patch @ feral-heart.com" Then you simply need to download the latest patch from our "Downloads" and install it. Once that's done you can play the game again!

Is the computer allowing FeralHeart to connect to the internet?
Games like these needs to be able to connect to the internet, but sometimes Windows doesn't know if the game/application can be trusted or it just skips, adding the game to exceptions. If you aren't able to log on the game, this might be your issue.

Open up your Control Panel, located in the Start menu. Depending on which Operating system you use and which layout, it might look differently. But Windows firewall should be in the category "security," or just find the text, "Windows firewall" or "Allow a program through windows firewall". This should take you to the correct place.

Once there you'll get a new window with a list of programs. Try to locate FeralHeart.exe in there and add it to exceptions by marking the checkbox. If you can't find it, and the game to the list by yourself by pressing "add program."

If you don't understand how to do this still, ask someone else to do this for you.

Sometimes there might be something else blocking the program from accessing the internet. A good example of these are some Antivirus programs. This can vary a lot as well. But check up if by any chance your virus program might be blocking Feralheart. And just not only by clicking the icon in the corner sayings, "nope!" Look in the advanced menus and preferences first. Only you can check this.

How's your internet connection?
Sometimes the internet connection of the users trying to play the game might be weak. This can cause you to not be able to connect or stay online for a longer time. Many people might start blaming the game or server for this when it in fact might be themselves.

Here's a few things you can check:
1. Are you even connected to the internet right now?
2. Are you running any downloading/streaming programs?
3. Are there any other computers/devices using the same internet?
4. Are you currently using a wireless connection, if so, are you getting good signal?

Sometimes the internet connection can time out for various reasons and then jump back on again, so be sure to try a few times first.

Programs in the background
Downloading things or running streaming programs eats your bandwidth, and this bandwidth is needed in order to play the game, especially if you're using slower speeds. You can start by shutting off things like downloading programs and internet browsers. Maybe even IM programs such as MSN and AIM and try to play again.

Turn off extra devices
If you got more than one computer or other devices also using the internet, try turning them off if they're not in use. This will give you more bandwidth to spare.

On a wireless connection?
If you're using a laptop you might be using a wireless internet connection. These can sometimes loose their signal to the internet source. So try placing yourself closer to your modem, this might give you a stronger signal.

Are you using the log-in page while you play?
In order to be able to connect successfully to the game, you will need to keep the log-in page open and running in the background. The page refreshes every hour or so. If you are having issues with the log-in page, it could be due to the following reasons:
-Lack of good internet connection
-The page isn't refreshing often enough
-You haven't signed into the log-in page with the account you're trying to connect with
-You have a proxy preventing you from connecting
-Your IP isn't matching up

See above for help on internet connection. If the page isn't refreshing often enough, try looking online to find a page-refresher; most of these are free to use and will ensure the page refreshes for you. A page refresher is in the form of a website that will work with the log-in page to help refresh your page.

Be sure you've signed into the account you're trying to log in with. Don't sign into the log-in page with account "Animaluv1" and then try to log into the game with a different username, such as "Animaluv2." Be consistent.

If a proxy is preventing you from connecting, you can turn them off by going into your internet or computer settings. Oftentimes a proxy is in the form of a private browsing session-- make sure you turn this off and are not using one while you open the page.

You can test to make sure that your IP matches up by looking here.

These things should solve the most connection problems!

[LexiChan]

Hello, there! I'm Lexi.
Did you open a tab 'Play Game'? Because you need to keep that tab open, then Open Feral Heart and try to login. If you did that try to check your network? Maybe it's a problem in your network

[wynimations7]

Hello, there! I'm Lexi.
Did you open a tab 'Play Game'? Because you need to keep that tab open, then Open Feral Heart and try to login. If you did that try to check your network? Maybe it's a problem in your network

Ahh heck I didn't think of that, I'll try it!

[wynimations7]

Hello, there! I'm Lexi.
Did you open a tab 'Play Game'? Because you need to keep that tab open, then Open Feral Heart and try to login. If you did that try to check your network? Maybe it's a problem in your network

Ok it worked!! Thank you so much for your help, I really appreciate it!!

[LexiChan]

Hello, there! I'm Lexi.
Did you open a tab 'Play Game'? Because you need to keep that tab open, then Open Feral Heart and try to login. If you did that try to check your network? Maybe it's a problem in your network

Ok it worked!! Thank you so much for your help, I really appreciate it!!

No Problem :> welcome to Feral Heart!

[Morgra]

Glad this worked out for you! <3
I'll go ahead and lock this topic since the problem has been solved.