Author Topic: The BIG help thread  (Read 140273 times)

Offline Redlinelies

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The BIG help thread
« on: August 07, 2011, 04:36:24 pm »
//The Big Help Thread//

If you got a problem with the game or the forum, checking here before you post a help thread is always good.

Read the list below to find something related to your issue.


Game Related, Post 2-7
How Do I play the game?

Unable to log on/go online.

I keep getting bad tokens, failed to connect to map server or timing out while playing.

Game is not starting/or having graphical issues/glitches.

The game is running slowly or you want it to look sharper.

The rules of the game, the mods and how to report.

Forum Related, Post 9-14
Issues with downloading the game or logging in

I need a quick guide on how to play.

Forum rules and the forum mods

How to use and modify your forum profile

I need assistance with something game/forum related.

I want to learn how to download/make maps/presets or other customizations for FH.

If you still have unanswered questions, feel free to post help threads or contact an online mod.


~FeralHeart Staff

The Magical Fixer!:
Uninstall the game completely
Re-download New installers
Install the game with the new installers!

50% Success rate since the launch of FH! :D
« Last Edit: June 08, 2012, 04:41:26 pm by Red »
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Offline Redlinelies

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How Do I play the game?
« Reply #1 on: August 07, 2011, 04:36:37 pm »
How Do I play the game?

FeralHeart is more than just a simple flash game and is nothing you can play directly in your web-browser. The list below will show what you'll need.

In order to play the game you need to have the following:
1. An account here on the FeralHeart site.
2. The game installed on your computer.
3. Internet connected.

Signing up
If you want to play, you need to sign up to our site creating an account. This account will be the one you use for logging into the game later on, but also posting here on the forums. So the site and the forum logins are the same. If you've already are able to post on this site, and know you already created one, you can skip this step.

If you look in the top right corner you will see a yellow box


By clicking the text "Create an account" it will take you to the page you sign up on and it will ask you to fill in a few fields for your account such as.

Username < (This will be your unique identity you will be known by besides your nickname)
Password < (The password needed to use your account at all, keep it secret)
valid E-mail< (This is for sending out an activation mail making the account usable)

Fill out the required fields, read our terms of use, and then accept (A tip is to stay away from spaces,numbers and symbols in the name and just use letters from a-z in both the password and username to prevent log in problems.)

This will create your account and then send an activation mail to the E-mail address you registered with. Click the link inside of the mail and then your account will be ready to use!

Downloading/Installing the game
In order to get the game and play it, you first need to download it from our site. In order to do so, click the "Official Downloads" tab.

On this page you'll need 2 of the downloads.

1. The game installer itself
2. The patcher that updates your game to the most recent version (If you don't do this you wont be able to play online)

Click the "Download" text, and make sure you download both the installers for the game and the patch. If you use Internet Explorer, click "Save As" and then save it to a location like the desktop.

Once they're both downloaded, run the Game installer first! Just follow the installation wizard until it says it's complete. Once the game installer is done. Locate the other patch installer you downloaded, and install it as well. Just follow the wizard and install it on the same location.

The game should now be working! Just run the game and login with the account you created earlier. Be sure to check the game rules before you start playing. Rules.

If you were unable to install the game for such reasons as broken installers, or installers unable to finish. Check so you've space on your computer for the game. Try Downloading the installers once again from our page and install with the NEW ones.

NOTE:
This game was in first hand made for windows computers. If you by any chance got a mac, you might be able to play it by looking Here! Linux users and mac users that aren't able to use the version given by the link. Try installing Wine or crossover and running the game through that.

End~
« Last Edit: August 07, 2011, 07:57:05 pm by Red »
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Unable to log on/go online.
« Reply #2 on: August 07, 2011, 04:36:48 pm »
Unable to log on/go online.

FeralHeart is mainly an online role playing game. This means if you want to get the most fun out of it, you'd need to be connected to the internet. Some people might have issues getting on the actual game, so here's a few things you can try if you have the game but aren't able to go online.

List of things to check:
1. Wrong username or Password?
2. Do you have the most recent patch?
3. Check so there's no security software blocking the game.
4. Make sure that you've a solid internet connection.

Wrong username or Password?
There's actually a "bug" in the current registration system, logging into the game can be a problem for some reasons. If you're unable to log in, and just get banned for 15 mins for getting the wrong pass, here's a few things that might solve it.

-The password is capital sensitive, so if you use a small letter where you regged with a big one, it will be the wrong pass
-The numpad on keyboards doesn't work. So you need to use the numbers above the rest of the letters
-some symbols doesn't work as they should and you need to change keyboard layout in order for them to work

If you are unable to fix this It's suggested that you reset your password on your profile here on the forum and set it to a new one without any complicated symbols or numbers, just letters. And if still no success, just create a new account here on the site, and follow This!

Got the recent patch?
The game gets updated every now and then with new features or just fixes. In most cases when there's a new patch available users need to download it in order to play.

If you get a window when trying to log on the game saying "Please download the latest patch @ feral-heart.com" Then you simply need to download the latest patch from our "Official Downloads" and install it. Once that's done you can play the game again!

Is the computer allowing FeralHeart to connect to the internet?
Games like these needs to be able to connect to the internet, but sometimes windows doesn't know if the game/application can be trusted or it just skips adding the game to exceptions. If you aren't able to log on the game, this might be your issue.

Open up your control panel located in the start menu. Depending on which Operating system you use, and which layout it might look differently. But Windows firewall should be in the category "security" or just find the text "Windows firewall" or "Allow a program through windows firewall". This should take you to the correct place.

Once there you'll get a new window with a list of programs. Try to locate FeralHeart.exe in there and add it to exceptions by marking the checkbox. If you can't find it, and the game to the list by yourself by pressing add program.

If you don't understand how to do this still, ask someone else to do this for you.

Sometimes there might be something else blocking the program from accessing the internet. A good example of these are some Antivirus programs. This can vary a lot as well. But check up if by any chance your virus program might be blocking feralheart. And just not only by clicking the icon in the corner sayings "Nope!". Look in the advanced menus and preferences first. Only you can check this.

How's your internet connection?
Sometimes the internet connection of the users trying to play the game might be weak. This can cause you to not being able to connect or staying online for a longer time, many people might start blaming the game or server for this when it in fact might be themselves.

Here's a few things you can check:

1. Are you even connected to the internet right now?
2. Are you running any downloading/streaming programs?
3. Are there any other computers/devices using the same internet?
4. Are you currently using a wireless connection, if so, are you getting good signal?

Sometimes the internet connection can time out for various reasons and then jump back on again, so be sure to try a few times first.

Programs in the background
Downloading things or running streaming programs eats your bandwidth, and this bandwidth is needed in order to play the game, especially if you're using slower speeds. You can start by shutting off things like downloading programs and internet browsers. Maybe even IM programs such as MSN and AIM and try to play again.

Turn off extra devices
If you got more than 1 computer or other devices also using the internet, try turning them off if they're not in use. This will give you more bandwidth to spare.

On a wireless connection?
If you're using a laptop you might be using a wireless internet connection. These can sometimes loose their signal to the internet source. So try placing yourself closer to your modem, this might give you a stronger signal.

These things should solve the most connection problems!

End~
« Last Edit: February 21, 2012, 04:10:27 pm by Red »
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Connection problems while playing
« Reply #3 on: August 07, 2011, 07:22:18 pm »
I keep getting bad tokens, failed to connect to map server or timing out while playing.

If you have made sure your connection is working fine, and maybe FeralHeart has worked all good before, there still can happen things in the game when walking around in different maps. Examples of these are so called "Bad Tokens", "Failed to connect to map server" messages.

Even though the game has it's own server, it's not perfect and can get stuck as well. If you're experiencing troubles a good bet is always to wait a few mins/hours and try again later. It solves a lot of problems.

Bad tokens
is the servers way to tell you that something went wrong when loading a map/location most of the times. The client failing to communicate with the server, or other way around. If there was some connection problems just during the time you tried to load a new map, this might happen to you. Also maps that has an extreme amount of online users, or more objects and other custom things might take longer to load, and the chance of getting bad tokens might rise. Usually the issue doesn't last for too long and get solved by just trying going through a portal again or loading the character again or just keep reconnecting, for some it's worse than others.


Failed to connect to map server
is a message you also can get while changing maps and entering portals in the game. It's usually nothing severe either, and as worst, your character might be stuck in that map until there's a reset of the map server process. Another issue similar to this can be if you get the loading screen after choosing a character, but it never loads. Most of the time it should be followed by this "failed to connect" message. If you try to choose another character that isn't placed in the same map, it sometimes let you play since every map in the game, has it's own server process. Sometimes the server needs to be restarted in order to fetch some stuck characters. If you had characters that's been stuck for weeks, you should contact the staff.


Failed to connect to front server
is another funky message you might get. Most of the time you get this either when your internet is down or the server is down completely. It can also be that your firewall or any other security software is preventing FeralHeart from accessing the internet. If it's the server and not your internet it should be sorted shortly and be back up and running, if it will be down for longer times the staff will let you know.

If the server is up though for a longer time, and you're still having issues to connect, you should follow the tips mentioned in the post "Unable to log on/go online" above, and if that fails to work. Contact those responsible for your internet or maybe someone that knows more and are able to help you.

End~
« Last Edit: July 30, 2012, 01:40:27 am by Red »
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Game not starting/Graphical issues
« Reply #4 on: August 07, 2011, 08:09:27 pm »
Game is not starting or having graphical issues/glitches.

FeralHeart is a game like so many others out there, it needs a computer to do all the work so you can play it. Not everyone can just install the game and it works all perfect for them. Sometimes the computer might even be really old and the game too new. But if you got a computer from the last 5 years, playing this game shouldn't be any problem at all.

The ogre errors!
The ogre errors is something that users can get either when trying to boot up the game or when entering a custom map. These errors come directly from the game, and even though the error messages might look a lil messy, most of the time they actually clearly shows where the problem is. Ogre errors can also come up from broken installers that doesn't install all the files needed to run the game, and in these cases "The magical fix" usually solves this. Uninstall>re-download>Install with new installers.

An example of an ogre error below:

That one is pretty much straight out saying that the following file "Gui Template/Reminder" Is missing. And in this case, if something is missing, an uninstall and re-install should do the trick. But there can be other errors like "Items already using the name blabla" or "Failed to create OpenGL rendering". They can vary very much, some are easier to fix than others.'

If you look <here>, you will find a big list of previous ogre errors, and many of them with a solution. So take a look there. (Thanks to Shell Prisoner for making that thread)

If you still are unable to sort it, feel free to post a help thread.


Graphical glitches and other weird visuals can show up in different ways, and here's some examples of how it might look.


Cut off polygons, weird looking shadows and textures missing.


Distorted pictures and hard to read text

Complete black images not showing much at all

Only Red, green and blue colours showing.

The absolute First thing you want to try is to change the rendering mode for the game. There's different rendering modes you can pick from, usually OpenGL and Direct3D9. This decides which way your graphic card should process the game. This one is at standard set to OpenGL, so we'd want to set it to Direct3D9.

There's 2 ways you can change this setting.

How to fix it!
Either you start the game, go into the options menu, click the Video tab, and then change the rendering subsystem and restart the game.

Sometimes you aren't able to even enter the game, and all you can hear is the menu music, or it just crashes directly after launch. Those who experience this can enter the feralheart folder located in C:\FeralHeart at standard, find the file called "Ogre.cfg" and open it with wordpad.

This file works just as the ingame options menu, but instead of buttons and sliders, there's text.

What we're interested in is the top row


Set the top row text so it is just like in the picture with the text
Code: [Select]
Render System=Direct3D9 Rendering Subsystem
Save the file, and close it. Next time you run the game it should boot with the new settings you applied.

Even though this solves the graphical problems for most, there's still some unlucky ferals out there that the problems still remain for, but there's still 1 more thing you can try, and that is to update your graphic card drivers.

A computer is hardware, and with time it gets old just like any other thing in this world. If you had your computer for a while, and never updated the drivers, this might be the cause for FeralHeart not to work correctly. Installing Drivers for your computer is like installing any other program that it might need, though knowing how to do this might be tricky, so check the tutorial on how to Here!

If you already tried this and it's not working, chances are that your computer is getting old and can't handle the game. Installing drivers might help, but you're still running the same hardware. Try the game on another computer instead.

End~

« Last Edit: July 30, 2012, 01:41:20 am by Red »
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Offline Redlinelies

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The game is running slowly or you want it to look sharper.
« Reply #5 on: August 07, 2011, 09:07:10 pm »
The game is running slowly or you want it to look sharper.

Performance of the computer means a lot if you are going to have a difference between a choppy game, and one that flows like a river. FeralHeart can be very demanding on your computer at times, and not everyone has a NASA computer standing in their closet, this is why the ingame settings are good to have.

Want to make the game look sharper and more nice on the eyes? Just turn up the settings.
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Is the game running slow and is hard to play? Try turning down the settings making it less demanding!
------------------------------------------------------------------------------------------------------------------------------------------

Changing the settings after your needs
Changing the ingame settings can do a BIG difference on how fast your game runs, but also how it looks. Down here is 2 identical screens. One with the highest settings, and one with the lowest possible(Take note that there's an texture mod installed for the felines).

Highest settings possible.


Lowest settings possible


So it's not surprising if changing these does some difference. You can also set your own preferences inside the options menu inside the game. Just enter the video tab there and set the the values you want. The higher the value, the more demanding it usually is.

Under the video tab you'll find these settings:
Rendering Subsystem:
This decides which kind of rendering that will be used for the game. Try both and see what works best for you.

Video Mode:
Changes the resolution = How many pixels that will be rendered on the screen. The higher the value, the more sharper things will look, but it will also be more demanding for your computer.

Fullscreen:
This one explains itself, it sets the game in full screen or not. If you like to do other things when you play, keep this unchecked. If you want to focus on the game, and the game only, why not use fullscreen?

Anti-Aliasing:
This is used for even out sharp edges on the screen, the higher the value, the smoother everything will look. This setting is very demanding and is not recommended to use for users with slower computers. Keep it on None unless you know it works well.

Water Reflection:
Turns water reflections on and off. Makes the computer work more.

View Distance:
How far you can see the objects in the distance. The game does look nicer with this as high as possible. But if you lower this it will most likely make your game move smoother.

Play around with these settings and I'm sure you'll find something that works well.

End~
« Last Edit: August 08, 2011, 12:44:21 am by Red »
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The rules of the game, the mods and how to report.
« Reply #6 on: August 07, 2011, 10:07:10 pm »
The rules of the game, the mods and how to report.

Even though the game is meant to be fun, even this place has it's rules, and you can't just log on and think you can act however you please. There's real people just like yourself playing this game, so following the rules of both the game and forum is important.

The Game Rules can be read right here and the mods do expect that everyone reads them. If you didn't read the rules, and then find yourself getting kicked or banned from the game, don't go around whining about it inside the game or on the forum. Read the rules instead and try to understand why you got kicked in the first place. The rules are there to make the game more enjoyable for everyone that plays and EVERYONE needs to respect them.

The Mods inside the game are the ones that enforces the rules of the game and make sure people aren't breaking them causing a havoc for the rest of the users. You will notice when mods are around since they might use their red mod text to warn/talk to other users.

Example of this is:
MOD80: Please Don't swear in the chats

They're trusted with the power to kick other users out, and they sure will do so if they catch anyone doing something prohibited. Mods identity are meant to stay HIDDEN and they're not there to be your best buddy, neither are they there to make life harder for those playing the game. They're simply there to ensure the game doesn't get out of hand. Please respect their actions and let them do their job to ensure everything works smoothly in the game.

Becoming a mod is not something you just can choose. The mods aren't just randomly drawn neither is there any way to apply for being an in game mod. If you were doing good things for this community, maybe you'll be noticed. But asking around of how to become a mod is defiantly not something that's wanted.

Reporting A User is something anyone can do as long as they got a reason to do this. Even though there's rules to follow, people still break them, either because they never read them in the first place, or because they think it's funny to do this.

Reporting a user that's breaking the rules just helps the mods in the game. Users help might be needed at times. If you want to report someone, take screenshots of the actions in the game by pressing "prnt screen" button on your keyboard while playing. The screens will be placed in the location C:\FeralHeart\Screenshots and then upload them to a site like tinypic.com, photobucket or imagehack and send the links to either an Administrator or Mod here on the forum via PM.

Though the ingame mods identity should be hidden, there's a forum Modlist, and it can be found here.

End of game related posts~
« Last Edit: July 30, 2012, 01:43:04 am by Red »
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Forum Related Posts
« Reply #7 on: August 07, 2011, 10:49:44 pm »
Forum  Related
///////////////////////////////////////////////////////////////////////////////////
For questions or issues regarding the FeralHeart forum
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Issues with downloading, logging in or posting.
« Reply #8 on: August 07, 2011, 10:53:55 pm »
Issues with downloading the game, logging in or posting.

You can't download the game?
The downloads on the official download page should always be up for grabs no matter when you try to get it. And I'm sure there could probably be quite a few reasons why someone aren't able to download.

The issue could be browser related. Such as preferences in it preventing you from downloading the game. In this case you should look in it's settings and see if there's anything odd looking. Maybe even try another web-browser, that solves the issue for some.

Are you checking where you actually place the installers after you download them?

Best thing is if you save the installers onto your computer, and sometimes you might forget where you saved them to. So try downloading it again and make sure you know where you saved it.

The network you're currently on doesn't allow downloading, this could be normal if you use a school network or if you're at work. If so, you should try downloading it elsewhere.

The download link might be temporarily broken or maybe there's a change for a new patcher. If this problems remains for a longer time and you know others aren't able to download either, you should contact an administrator.

Issues with logging in or posting?
Yeah, this is something we don't like getting. There could be a several reasons why you aren't able to log on the site or post, and here's a few.

1. You keep timing out when you try to log on/posting.
2. The site is currently down
3. You've been banned or your IP is blacklisted (sometimes surfing the forum still works).
4. Or you're having web browser related issues.

If you keep timing out you should check your internet connection. It might be weak at this moment. If it isn't your connection, it can actually be the site that's slow at the moment so don't panic. Try to wait a while first and try again later, it solves it sometimes.

If the site is down or really slow, not much will happen at all. Check back again later and it might be up.

If you don't behave on the forums you might get banned for a certain period of time. This ban can be in different ways. Not only in how long it is such as 1 day, 1 week or permanent. But also banned from making posts, or banned from viewing the boards at all. Usually there's a message in this case explaining why you're banned in that case. But if you're using a shared internet such as a college and someone has been doing bad things on it the IP adress might be black listed, preventing you from accessing the forum or certain parts of it. In this case there's not too much to do about it more than trying to use another network.

Sometimes the issue can be browser related or just something spazzing up. Try logging out from both the yellow box next to the banner, and clicking the "log out" button above the forum indexes and then log in again shortly after.

If the issue still remains, you can also try deleting all the cookies for the site, restart the browser, and then try again. How to do this can vary from browser to browser. Usually you can find this option inside the Tools/preferences menu of the web browser. In firefox you can do this by pressing "Tools>page info>Security>Cookies".

Most of these issues are temporary though, so if you restart the browser and just try again it usually works.

End~
« Last Edit: August 20, 2011, 05:41:07 am by Red »
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I need a quick guide on how to play.
« Reply #9 on: August 07, 2011, 11:38:36 pm »
I need a quick guide on how to play.

Even though FeralHeart should be fairly easy to learn, people might want a kickstart on how to play the game or maybe need to learn just a lil more, there's always ways to get aid.

Want to learn the controls before you start playing?
There's a Documentation part explaining the controls and ingame settings for you, and if you're new, it would be healthy doing so. You can find it here together with some other nice tutorials.


But I meant more like how to act on the game and what to do!
Actually, this game is something you need to play and learn. However! If you want someone to show you the ropes, or just tell you more about the game, feel free to send a pm to any of the mods or maybe even other active users here, I'm sure they'd be glad to help! You might even be able to log on the game and ask someone in the game to actually help you.

Most in this community are more than willing to help, so don't be afraid to ask.

End~
« Last Edit: February 13, 2012, 03:10:49 am by Red »
Good reasoning is based on knowledge acquired from insight and understanding, if it is lacking we're only lead by blind claims to drive us even closer to incompetence concealed as experience.


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