well with my dell it takes me to the account saying open,close or save. i click open after saving.it says run this,file names will be all that good stuff, then it ether says error 5 acess forbiden or this file has stopped working and i can press abondon,retry or ignore i press retry/ignore and it just keeps poping back up agin untill i say abodon. i just have no clue what to do?