Connection Problem.

[Lusamine]

This is for a friend,that can't even get to the site or game.She attempted to post this herself,but FH won't let her.So This is what she said:

"The connection problems started today and only today. I checked my firewall, which allows FH to have connection. I've checked my anti-virus programs. I've re-installed the game, resetted the internet multiple times-- I've tried basically everything. I do get into the game, but I'm only on for under ten minutes. My internet is perfect, but I'm getting the feeling it's FH-- NOT MY INTERNET."

Any ideas on how to help er'..?

Edit: The problem has been solved,it seemed as if it was only a connecting to FH issue on her side.

[FrostNight]

I'm having the same problem. I've been fighting it for literally 3 hours now and I still haven't fixed it. I've been uninstalling and reinstalling and trying everything. I have trouble getting into the website and get a lot of "Oops, chrome cannot open Feral-heart.com" and when I log in on the actual game I usually get a "Cant connect to main server" or something like that and when I do sometimes make it in I get about 10 minutes to play then I poof again. I really need help I came to forums for the same reason. This is getting on my nerves a little now >.<

[Vespian]

It sounds to me that it must be a severe in ye' guys internet connections. The server itself isn't down thus I assure it's not solely FeralHeart alone.
See if the followin' brings some aid to ye' guys:

Unable to log on/go online.

FeralHeart is mainly an online role playing game. This means if you want to get the most fun out of it, you'd need to be connected to the internet. Some people might have issues getting on the actual game, so here's a few things you can try if you have the game but aren't able to go online.

List of things to check:
1. Wrong username or Password?
2. Do you have the most recent patch?
3. Check so there's no security software blocking the game.
4. Make sure that you've a solid internet connection.

Wrong username or Password?
There's actually a "bug" in the current registration system, logging into the game can be a problem for some reasons. If you're unable to log in, and just get banned for 15 mins for getting the wrong pass, here's a few things that might solve it.

-The password is capital sensitive, so if you use a small letter where you regged with a big one, it will be the wrong pass
-The numpad on keyboards doesn't work. So you need to use the numbers above the rest of the letters
-some symbols doesn't work as they should and you need to change keyboard layout in order for them to work

If you are unable to fix this It's suggested that you reset your password on your profile here on the forum and set it to a new one without any complicated symbols or numbers, just letters. And if still no success, just create a new account here on the site, and follow This!

Got the recent patch?
The game gets updated every now and then with new features or just fixes. In most cases when there's a new patch available users need to download it in order to play.

If you get a window when trying to log on the game saying "Please download the latest patch @ feral-heart.com" Then you simply need to download the latest patch from our "Official Downloads" and install it. Once that's done you can play the game again!

Is the computer allowing FeralHeart to connect to the internet?
Games like these needs to be able to connect to the internet, but sometimes windows doesn't know if the game/application can be trusted or it just skips adding the game to exceptions. If you aren't able to log on the game, this might be your issue.

Open up your control panel located in the start menu. Depending on which Operating system you use, and which layout it might look differently. But Windows firewall should be in the category "security" or just find the text "Windows firewall" or "Allow a program through windows firewall". This should take you to the correct place.

Once there you'll get a new window with a list of programs. Try to locate FeralHeart.exe in there and add it to exceptions by marking the checkbox. If you can't find it, and the game to the list by yourself by pressing add program.

If you don't understand how to do this still, ask someone else to do this for you.

Sometimes there might be something else blocking the program from accessing the internet. A good example of these are some Antivirus programs. This can vary a lot as well. But check up if by any chance your virus program might be blocking feralheart. And just not only by clicking the icon in the corner sayings "Nope!". Look in the advanced menus and preferences first. Only you can check this.

How's your internet connection?
Sometimes the internet connection of the users trying to play the game might be weak. This can cause you to not being able to connect or staying online for a longer time, many people might start blaming the game or server for this when it in fact might be themselves.

Here's a few things you can check:
1. Are you even connected to the internet right now?
2. Are you running any downloading/streaming programs?
3. Are there any other computers/devices using the same internet?
4. Are you currently using a wireless connection, if so, are you getting good signal?

Sometimes the internet connection can time out for various reasons and then jump back on again, so be sure to try a few times first.

Programs in the background
Downloading things or running streaming programs eats your bandwidth, and this bandwidth is needed in order to play the game, especially if you're using slower speeds. You can start by shutting off things like downloading programs and internet browsers. Maybe even IM programs such as MSN and AIM and try to play again.

Turn off extra devices
If you got more than 1 computer or other devices also using the internet, try turning them off if they're not in use. This will give you more bandwidth to spare.

On a wireless connection?
If you're using a laptop you might be using a wireless internet connection. These can sometimes loose their signal to the internet source. So try placing yourself closer to your modem, this might give you a stronger signal.

These things should solve the most connection problems!

End~

I'm afraid this is all I can offer as of now. It's quite odd that ye' guys have trouble accessin' the forum itself- but normally when Chrome does what ye' guys are experiencin' to me, it's mainly because my wifi is down or limited. The same thing with the game. Regardless, I hope ye' two find a solution quite soon.

[FrostNight]

Ah, I've tried all of these. My internet is solid and my firewall is fine. All though, I recently downloaded a map pack today from Red (Feral City) Which was warned to be big and for some reason I didn't see the portal in Cape. I have a powerful computer. It shouldn't be having problems. Do you think this could be a cause?

[Vespian]

Downloadin' a map shouldn't affect one's connection. Nein. If a download went wrong, at the most it'd cause the game to crash and not open altogether instead of merely affectin' yer access to the server. If push comes to shove, ye' can always contact one of these guys: Click here! and they may be of additional service to ye'. Especially since they know a bit more about the server than my own knowledge is aware of.